Would you like join the industry leader for securely delivering apps and data to any device, anywhere, any Cloud, anytime as well as help customers of all industries and sizes gain the best value and service? At Citrix Enterprise Support Services, we are looking for a Technical Account Manager (TAM) to support our customers’ imaginative and cutting-edge spirit of innovation across our core technologies. This is not a sales role, but rather a “post sales” opportunity to be a technical advisor and ‘voice of the customer’ to organizations ranging from SMB to Fortune 500 enterprises.
As a Technical Account Manager (TAM) you are responsible for managing a portfolio of large and complex enterprise level customers. You will serve as an advocate for these customers within Citrix. The TAM focuses on supporting medium or large accounts, ensuring they gain value from their investment, adopt our technology, and are up to date on the latest releases and roadmaps. Additionally, will work closely with Citrix sales teams to identify opportunities for business growth, and ensure Enterprise Support Service renewal through professional expertise and customer guidance.
Working as a TAM, your primary responsibility is to manage the coordinated delivery of premium support efforts for large and enterprise level accounts.
You ensure our customers receive a world-class support experience while increasing the value of their investment in Citrix technologies and help drive increased product adoption.
In the role of a TAM, you act as the customer’s advocate and single point of contact within Citrix, leveraging peers in support, engineering, consulting and education to address customer issues.
The close relationships developed with your customers will allow you to design and implement standard processes and procedures to measure the ongoing health of the relationships while driving continuous and improved business value.
You will increase product adoption of Citrix Workspace or Citrix Networking for our customers while improving renewal rates through professional expertise and account management
- 5+ years of professional service experience, with a specific focus in Networking or Application Virtualization.
- 2+ years of management and business development experience in relevant areas of expertise required.
- Bachelor Degree from an accredited university in Information Technology or Business.
- Ability to travel 20-30% as needed.
- Experience serving as a customer advocate – able to understand and articulate the needs of the client and deliver on those needs.
Large consulting and/or Big Four experience designing/implementing enterprise-wide technology solutions, cloud services, providing business transformation consulting services including strategic planning, business process re-engineering, defining/developing KPI’s and performance scorecards.
Project management experience with a recognized methodology.
Additional certifications in ITIL.