Senior Tech Specialist - Field

Energy Transfer Equity   •  

Houston, TX

Industry: Energy & Utilities


5 - 7 years

Posted 34 days ago

Essential Duties & Responsibilities:

  • Provides local and remote assistance to end-users in the field – laptop, desktop, mobile devices, rugged devices and other technology as required.
  • Tier 2 field IT support of enterprise clients (desktops, laptops and rugged devices) and client application systems.
  • Provides business continuity support for end-users - life cycle support for the client PCs, configure/support clients and user assistance as needed.
  • Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base.
  • Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
  • Configures and deploys new workstations, printers, and software.
  • Provides onsite support for client printer configurations and other IT related support tasks as needed.
  • Maintains current documentation on end-user computing applications and computer asset inventory.
  • Follows standards, best practices and processes for the company, department and team.
  • Good knowledge of several technical skills for client support.
  • Will be included in the rotations for on-call on a routine basis.
  • Good knowledge of workstation systems, Operating systems, Microsoft Products, and Outlook
  • Can resolve basic problems related to client software and configurations.
  • Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment. Must enjoy assisting customers through issues on the telephone as well as in person.
  • Lifting up to 50 lbs. occasionally
  • Experience with supporting field clients in an Energy business a plus
  • Occasional travel to field sites required

Preferred Skills:

  • Dedication to quality customer service. Good communications skills, excellent telephone etiquette and an ability to deal effectively with customers, vendors, peers and management. Must have a desire to work in a team environment.

  • 5-7 years of client computer support (Windows 7/10)
  • The ability to carry up to 50 lbs
  • Ability to travel

Equal Opportunity Employer/Disability/Vet