Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The Systems Specialist, Web applications is responsible for administering and managing our internal applications that support mission critical business processes. This position will support internal applications built on Salesforce products including Concierge, our internal intranet employee productivity service, and Trailhead, which provides interactive and engaging learning experiences. The successful candidate will be a technically savvy and enjoy collaborating with peer groups including IT and Tech & Products.
The Web Apps systems specialist’s daily activities will include (but are not limited to) resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The candidate must be agile and able to support multiple priorities. Prioritize production issues and be proactive in resolving them. Candidate must have extensive knowledge in Java and other HTML and CSS technologies including hands-on experience with data exchange protocols such as JSON and XML is required. Experience is Adobe AEM and Heroku is a strong plus.
Support custom web applications that integrate to the Salesforce platform and associated technologies including Heroku
Review and diagnose errors; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
Monitor support groups; provide advanced End-user support as necessary
Partner, support and collaborate with the IT Intranet development team to review runlists for new functionality being deployed to production environment
Partner with release team on deployment of new functionality across integrated environments
Coordinate environment changes/updates with other dependent teams (Supportforce and Peopleforce teams)
Proactively monitor the usage and alerts of internal platform and recommend solutions to improve system performance
Maintains updated system documentation and Salesforce policies/procedures
Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies including password and certificate management, SOX procedures and change management controls
Must have / mandatory skills and experience
Bachelor’s Degree in Computer Science or Information Management systems or related major.
Hands-on experience with data exchange protocols like JSON and XML
Hands-on experience on REST, Sling and SOAP in a production environment
Strong understanding of Salesforce API’s and web services
At Least 4 years of hands on working knowledge with Unix/Linux based systems; highly proficient with the command line.
Experience with working with software product development team on feature enhancements
Understanding of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices
Experience with Jenkins/continuous integration/continuous delivery
Understanding of ITIL Service Support concepts including Incident and Problem Management
Ability to work flexibly and appropriate trade-offs to meet time constraints
Experience in automation and scripting and strong application debugging skills
Excellent communication and teamwork skills
Experience and desire to work within a fast-paced, iterative development environment; experience with Agile a plus
Desired skills and experience
Experience in Heroku is a huge plus
Experience working with Adobe CQ (AEM) a huge plus
OpenStack/RackSpace experience is highly desirable
Content authoring on AEM and troubleshooting issues based on content