Senior Systems Engineer / Technical Analyst

5 - 7 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 10/25/17
Roanoke, VA
5 - 7 years experience
Retail / Diversified
Salary depends on experience
Posted on 10/25/17

Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.


Company Interfaces:

The position is located at the Operations Service Center (OSC) located in Roanoke, Virginia and reports directly to the Technical Services Manager.  The position has no direct reports, but will have a responsibility for setting server, desktop, laptop, network, and mobile device standards for Technical Service team members across all Orvis locations.


The position will interact daily with the departmental technology users in Vermont, Virginia and all Orvis remote sites, i.e.: Orvis UK, Gokey and Retail / Outlet locations.   There will also be regular contact with service technicians, contracted support and vendors assisting the Orvis organization. 


Performance Metrics:

  • Research, evaluate and introduce repeatable and scientific server, desktop, laptop, network, and mobile device management hardware, software and implementation techniques
  • Improve efficiency of Technical Services through the identification and implementation of new processes and procedures to shorten the end user problem resolution time
  • Standardize Technical Service team members’ responses to repetitive problems through common tools, knowledge and training
  • Introduce methods and techniques that blend technology support among all server, desktop, laptop and mobile devices
  • Maintain system stability and maximize uptime for all users


General Responsibilities

  • Identify and implement procedures and tools to manage server, desktop, laptop and mobile devices
  • Implement, maintain and support servers and related applications and technologies (i.e. Exchange, SQL, Active Directory, VMware, Backup/Recovery, SAN)
  • Administer the LANs and WANs to ensure system availability
  • Review enhancements to procedures and process used in Technical Services
  • Educate first level technicians to train end users to become self-sufficient on technology
  • Interface with vendors to solve problems and present solutions to better Orvis’ use of technology
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Support systems after regular business hours and on weekends as needed


Behavioral & Traits:

  • Philosophical alignment with company core values
  • Commitment to exceeding internal and external customer expectations
  • Strong communication and interpersonal skills
  • Ability to think strategically and act tactically
  • Excellent judgment and decision making skills
  • Very strong organizational skills, timeline conscious
  • Results oriented individual with attention to detail


Qualifications Required:

  • Well-rounded working knowledge of various networking, servers, personal computers, hardware, software, and peripheral devices
  • Five plus years’ hands on experience with Microsoft Windows, Exchange, SQL, VMware, EMC, Compellent, Cisco UCS, BigIP F5, AIX, Linux, server, desktop and laptop hardware, mobile devices, Cisco networking and other related technologies and communication protocols
  • Exposure to Apple Macintosh environment is also a requirement
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