Job Description & Qualifications
Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for mid- to large-sized projects. Provide mentoring to junior team members.
Major Tasks, Responsibilities and Key Accountabilities
Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.
Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.
Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed.
Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
Provides 24/7 on-callsupport for assigned systems, including investigating and troubleshooting problems.
Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Preferred Qualifications & Job Specific Details
5-8 years of systems engineering experiencepreferred.
Deep Knowledge of Linux (SuSE, Redhat, Oracle Linux)
Deep Knowledge of VMWare VSphere architecture (ESXi, VROPS, VRA)
Experience with Configuration Management tools (Puppet, Salt, Ansible)
Experience with shell scripting and automation (PERL, Pyhon, BASH)
Experience with system monitoring tools (SNMP, RRD, Nagios)
Experience with log aggregation tools (syslog, Splunk)
Experience with SAP ERP/ECC is a plus
Experience with Oracle 11g/12c is a plus
Experience with supporting UC4 workload automation env is a plus
Demonstrated effective verbal, written, and organizational skills.
Strong troubleshooting and analytical skills.
Experience operating with minimal supervision while using experience and judgment to plan and accomplish goals.
VMWare Certification is a plus (VCP6-DCV)
Linux Certification is a plus (LPIC,RHCE)