$80K — $100K *
Shall ensure the day-day availability of electronic discovery applications and related tools;
Shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
Shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
Shall maintain security, backup, and redundancy strategies;
Shall assist technical architecture design discussions;
Shall liaise with vendors on behalf of OGC to address product issues;
Shall develop and provide training for the end-users;
Shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
Shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
Shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
Shall support the discovery application integration/migration activities;
Shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues.
Shall have legal technology experience, Cloud experience and review platform experience (i.e. Relativity, Clearwell, or other eDiscovery). Experience shall be in backend infrastructure support, data migrations, applications installations, and configurations. General administration experience working with Microsoft Server 2012R2/2016 and Microsoft SQL Server 2012/2014/2016
Shall have working experience with VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways.
Shall have at least 3 years of working with relational databases, MySQL and/or SQL Server 2012 or higher.
Active Clearance: Top Secret with SSBI and ability to obtain SCI clearance.
Sufficient knowledge with networking, internet protocols, and email protocols.
Sufficient knowledge with web applications (web server administration, html, etc.) and related infrastructure.
Experience in helping customers understand the features and benefits the products and work systematically through hardware and software problems.
Must possess excellent communication skills: verbal written, listening and reading.
Experience with creating and maintaining Knowledge Management database.
Ability to work in a team environment and have strong interpersonal skills.
Knowledge of Veritas Clearwell eDiscovery and Enterprise Vault is desired.
Experience with providing end-user support; troubleshooting issues and provide resolutions.
Before and/or after core hours work may be required.
At least 5 years of general Tier-2 or higher Technical Support and User Support experience
At least 3 years of previous experience working in a Tier-3 or higher technical specialist capacity providing enterprise level support
At least 3 years of working with relational databases, MySQL and/or SQL Server 2012 or higher
Education, Training and Certifications: (Required and Preferred)
- U.S. citizenship and an Active TS Clearance is required.
Valid through: 11/12/2021
$80K — $100K *
37 days ago