Senior Systems Administrator

General Dynamics   •  

Las Cruces, NM

Industry: Aerospace & Defense

  •  

5 - 7 years

Posted 42 days ago

Job Description

  • Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
  • Provide IT Service Management functions and first level troubleshooting to all customers.
  • Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
  • Analyze, diagnose, and isolate failures to hardware.
  • Directly replace or coordinate replacement of hardware failures.
  • Collect data for proper escalation and resolution by Tier 2/3.
  • Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
  • Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
  • Perform modifications to authorized user lists, user profiles, and file system maintenance.
  • Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
  • Perform visual inspections of hardware and document/report all findings.
  • Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
  • Manage account requests and provide account management responsibilities for personnel on numerous systems.
  • Know all functional leads and technicians for all the managed systems by the program.
  • Understand local site command and hierarchy.
  • Know POC's for systems that the Program does not have responsibility for.
  • Interface with customers and government officials.



Education

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

5-8 years of directly related experience in systems administration and analysis.

  • UNIX/LINUX System Administration - Preferred
  • Windows System Administration - Preferred
  • Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)


Must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

Due to the sensitive nature of the work being done for this government client; all candidates must hold a TS/SCI with Polygraph.

Shift work is on a Panama Schedule.

Schedule 1 Schedule 2

Work - Mon, Tues Off - Mon, Tue

Off - Wed, Thur Work - Wed, Thu

Work - Fri, Sat, Sun Off - Fri, Sat, Sun

Off - Mon, Tue Work - Mon, Tues

Work - Wed, Thu Off - Wed, Thur

Off - Fri, Sat, Sun Work - Fri, Sat, Sun

Shifts are 6 AM to 6 PM

Benefits of this Position:

  • Opportunity for Fast Growth within the program
  • Professional Development Assistance - Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
  • Educational Reimbursement - toward degree programs and individual coursework
  • 401K Match - with 100% vesting on day one
  • Health, Dental and Vision Coverage to keep you healthy, starting your first day
  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
  • Parking and transit commuter benefits


Why Work at General Dynamics IT?

  • Work with top talent and some of the brightest minds in your field
  • Support missions that make a difference to our Nation
  • Become part of an organization that that is committed to the highest ethical standards in all that we do
  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world
  • Enjoy a culture that supports work-life balance

2018-50877