Senior System / Network Administrator - Citrix ( Epic )

Baptist Memorial Hospital-Memphis   •  

Memphis, TN

5 - 7 years

Posted 246 days ago

This job is no longer available.

Overview and Responsibilities

  • Server as a subject matter expert for the Epic EMR Citrix environment
  • Design, test and deploy new implementations and updates to existing infrastructure in accordance to Vendors recommendations and best practices.
  • Manage and support NetScaler, XenApp, XenDesktop, and Storefront
  • Manage Citrix application builds, release cycles, patching and test schedules
  • Provision Citrix servers as needed.
  • Provide system level administration/maintenance for Epic Citrix infrastructure, to include hundreds of XenApp servers.
  • Perform firmware, hardware, and OS upgrades, and required patch management.
  • Perform short-term and long-term server capacity planning
  • Monitor overall system performance and perform the necessary tuning.
  • Develop necessary scripts to automate key administration tasks.
  • Perform Epic software Special Updates (SU) as needed.
  • Ability to work effectively in a team environment.
  • Ability to work collaboratively with technical and non-technical members of the Epic team.
  • Work closely with respective technical counterparts at Epic systems – in Verona Wisconsin.
  • Participate in required change management process.
  • Participate in technical support for end-users – via various methods such as remote tools, email, phone and sometimes a site visit.
  • Actively participate in triage and support activities using the standard help desk process and approved software tools, and to ensure that trouble tickets are handled in a timely and professional manner.
  • Participate as needed in required TDR (Technical Dress Rehearsal) activities that are conducted by the Epic technical team.
  • Participation in on-call rotation which includes carrying and responding to a pager 7x24 during the on-call period. 
  • Be willing to travel to Epic’s corporate headquarters for the necessary Epic specific training that maybe needed.
  • Participate in other duties as required.


  • Required Skills:

    • Citrix Studio & Director experience.
    • Experience with Vmware/Xenserver, Hyper-V or other server virtualization technologies
    • Experience with XenApp and XenDesktop
    • Experience in architecture of large scale Citrix environments.
    • Experience in designing, deploying and supporting large-scale Citrix environments using XenApp, XenDesktop, Storefront, PVS, Netscaler and Citrix Receiver
    • Experience in managing and Deploying multiple high availability Citrix Farms, XenApp 7.x and above.
    • Expert knowledge of Citrix configurations and ICA inner workings
    • Experience in implementing Citrix performance, optimization, scalability, security, high-availability, monitoring, printing, connectivity and group policy.
    • Experience with Windows 2012 & 2016 Server technologies – to include Active Directory, DNS, Group Policies
    • Ability to work well under pressure.
    • Ability to prioritize workload and often work independently with minimal supervision.
    • Experience with creating various technical docs/diagrams using MS Visio
    • Must have excellent communication skills, both verbal and written.
    • Must be willing to participate in 24/7 oncall rotation.
    • Participate in other duties as assigned/required.



    Desired Skills:


    • Experience acting as a technical lead, preferably in a healthcare environment, in support of a large, complex vendor application.
    • Working knowledge of virtualization technologies such as VMware.
    • Experience with Netscaler appliance and general load balancing.
    • Strong working knowledge of Windows server environments.
    • Familiarity with using various tools like lifecycle management, software distribution, software monitoring – like SCCM, SCOM, Group Policies.
    • Solid knowledge and experience with Windows 7/10 and application delivery/packaging solutions.
    • Familiarity with PowerShell, or any other form of scripting and automation. 




    • Bachelors Degree in Computer Science, Information Systems, Engineering or related technical discipline.
    • Minimum 6 years of experience working with, and including detailed.
    • Knowledge of SAN disk storage technology from a major hardware vendor .
    • Minimum 6 years of experience with in depth knowledge of server

    virtualization technology - Example VMWare or Xenserver.

    • Minimum 6 years of progressively responsible experience performing Windows system administration duties in a critical production environment, preferable healthcare.



    • Microsoft – MCSA, or MCP, or MCTS.
    • Citrix – CCA or CCP.
    • VMware – VCP-DCV or VCA-DTM
    • Must have or pass Epic’s ESCA certification (after attending the appropriate training at Epic’s campus, Verona Wisconsin) within 3 attempts.