$80K — $100K *
Job Title: Customer Response Engineer, Platform Development
Location: San Diego, CA or Remote West Coast
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our team is responsible for addressing critical platform escalations which require product expertise and immediate engineering assistance. Customer response team plays a focal role in identifying, mitigating and preventing P1 issues affecting customers.
What you get to do in this role
As a Customer Response Engineer with Platform Development team, you will work withinternal ServiceNow teams to triage and address customer escalations.
You will collaborate with cross-functional engineering teams to develop new and improve on existing platform features.
You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform.
Serve as a liaison between the engineering and customer facing teams to develop high quality engineering solutions to customers, partners and prospects
You will participate in requirement analysis, design and code reviews, and other related activities expanding ServiceNow platform capabilities.
In order to be successful in this role, we need someone who has:
Valid through: 11/5/2020
ServiceNow makes work, work better for people.
Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform®, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.