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Senior Staff Engineer - Customer Program Manager in Santa Clara, CA



$80K - $100K*


Electrical Engineering


5 - 7 years

Job Description

Job Description:

  • Proactively meet with assigned critical accounts to understand customers' list of requirements, use cases, implementation schedule, key milestones, and priorities
  • Work closely with customers to develop plans for successful product development, system bring-up, and mitigate delays
  • Serve as point of contact for customer's escalations
  • Lead regular meeting internally and with customers to track issues, statuses, and progresses.
  • Lead cross-functional efforts to provide customer's support and solutions.
  • Working with engineering team to prioritize chip validation per customer's requirement and provide progress status to customers
  • Serve as the primary voice of the customer in bringing key customer needs and expectations back into the organization
  • Document and present lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations
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Valid through: 2020-5-20

About Marvell Semiconductor

Marvell Technology Group, Limited, is a producer of storage, communications and consumer semiconductor products. The company was founded in 1995 and has approximately 7,000 employees. Marvells U.S. operating headquarters is located in Santa Clara, California, and the company operates design centers in places including Canada, Europe, Israel, India, Singapore and China. Marvell is a "fabless" manufacturer of semiconductors (meaning that it is active entirely in core competencies of engineering and design, with the actual manufacturing outsourced to contract manufacturers in lower-cost emerging markets) that ships more than one billion integrated circuits (known as "chips") per year. Its market segments include the enterprise, cloud, automotive, industrial and consumer markets. Marvell was founded in 1995 by Sehat Sutardja, his wife Weili Dai, and brother Pantas Sutardja. The initial public offering on June 27, 2000 (near the end of the dot-com bubble) raised $90 million, with the stock listed on NASDAQ with the symbol MRVL. After quickly raising from $19 to over $63 per share, three days later it was $55.25. At the time, the five largest customers, Samsung Electronics, Hitachi, Seagate Technology, Fujitsu and Toshiba, accounted for 97% of sales. The shares dropped sharply in December when insiders were allowed to sell. The company is officially headquartered in Hamilton, Bermuda. The US operations known as Marvell Semiconductor, Incorporated, are located in Silicon Valley, California.
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* Ladders Estimates