Grand Rapids, MI
Industry: Professional, Scientific & Technical Services•
5 - 7 years
Posted 72 days ago
Currently, Meijer is looking for a Senior Specialist Consumer Insights. As part of the Customer Strategy department, the Experience Design team plays a key role in infusing the voice of customer into innovation and new experience design initiatives.
The Sr Specialist, Consumer Insights will be responsible for guiding the process of continuous innovation and co-creating future-facing experiences in collaboration with cross-functional business teams. By representing the needs of our current and future customers, the Sr Specialist, Consumer Insights will be responsible for influencing business case development and prioritization for new physical, digital, service offerings for our customers.
This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
Bachelor’s degree, Master’s preferred.
5-10+ years of experience in experience design and insights.
5-10+ years of experience in marketing, branding, business, customer service.
Experience leading innovation across channels and touch points.
Experienced in working at all levels of the organization.
Experience in leading large cross-functional teams.
Can independently and effectively design and manage multi-phased/complex innovation and insight engagements
Proficient with a wide array of qualitative and quantitative research methods
Experience with large and small group facilitation, innovation, experience design, research techniques and storytelling
Excellent ability to interpret, synthesize and translate from multiple data sources into actionable opportunities and experience design
Experience tailoring communications to different audiences and communicating to multiple stakeholders at varying levels of the organization
Proven experience in technical, creative and business writing ability, as well as excellent storytelling and presentation skills.
Proven collaboration, consulting, planning and project management skills
Effective leadership and creative problem-solving skills
Enjoys working in a fast-paced, innovative environment
Imaginative, enthusiastic, courageous and comfortable with change
Advanced knowledge of customer data measurement and methods.
Advanced knowledge of research and insight practices and methods.
May require limited travel
Strong PC skills, mobile, tablet skills.