Senior Solution Architect at Zendesk in Remote

Job Description

Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!

We are looking for a dynamic pre-sales expert who enjoys positioning technical solutions and services to prospective Zendesk Clients. This is an exceptional opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!

What will you be doing:

• Work collaboratively with our Strategic Account Executives and Solution Consultants to position success paths for our prospects and customers
• Link business processes with product/technical solutions
• Capture requirements, craft SOWs and change orders for new and existing customers
• Position and present implementation, optimization, and advisory services to customers & prospects
• Proven experience in one or more of the following: consulting services, technical presales, project management, business analysis, technical support
• Deep understanding of Cloud solutions
• Knowledge of scoping, sizing & defining statements of work (SOW’s)
• Enjoy presenting and working with customers - showcase high energy, enthusiasm, and positivity
• Ability to prioritize and plan effectively
• Work effectively as a member of a cross-functional team (internal & external)

What you’ll bring to the team:

• Bachelor's Degree
• Ability to travel
• 6+ years of experience delivering consulting services, customer support, presales support
• Experience in a fast-paced, high growth & dynamic environment
• Experience with various architectures (Web, Cloud, Integration) and methodologies
• Experience with or knowledge of RESTful and JSON API implementation
• Has worked with Customer Service systems, processes, and challenges
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