¿ Review user stories and translate them into test plans and test cases
¿ Develop manual and automated test cases and configurations needed to meet testing of business requirements
¿ Work with other teams on standards and best practices
¿ Execute test cases/scripts to ensure delivery of quality software, and log/track defects
¿ Help expand functional regression suites for the existing Salesforce application
¿ Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution.
¿ Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades.
¿ Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
¿ Provides work estimates that permit prioritization and assignments to be made
¿ Oversee day to day operations, maintenance, and support of Salesforce CRM environment.
¿ Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner
¿ Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs
¿ Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices.
Education - Bachelor's Degree or equivalent
Experience - 5 years of experience typically gained through skills/knowledge/abilities in in the field
Education - Master's Degree or equivalent
2 to 3 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud
Experience with Salesforce and its underlying technologies (Apex, Visualforce, Lightning)
Knowledge of the different phases of a test lifecycle and the testing methodologies
Ability to troubleshoot and update automation scripts
In-depth understanding of the capabilities and constraints of the SFDC CRM application.
Self-motivated, creative and team player with customer focus
Strong problem solving and critical thinking skills
Excellent oral and written communication skills
Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications
Salesforce Admin Certification (current)
Working knowledge of JIRA, Visio
Position Requisition #: 59870