Senior Software Engineer / Developer

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/26/18
Redwood City, CA
5 - 7 years experience
Salary depends on experience
Posted on 03/26/18

Senior Software Engineer/Developer

Our Team

Informatica Core Metadata Group delivers authoritative and trustworthy data quality to all stakeholders, all projects, and all data domains for all projects and all business applications—on premise or in the cloud—using a single, unified platform. The Data Governance (DG) team is part of Informatica’ s Core Metadata Group. Informatica Data Governance helps data-driven organizations realize the full potential value of their data assets while simultaneously managing risk and compliance. It enables data stewards, data architects and chief data officers to define, measure and monitor the effectiveness of their governance programs and ensures effective collaboration amongst all governance stakeholders throughout the organization

Your Opportunity

We are looking for a Senior Software Engineer with working experience in customer facing roles to quickly identify product/usage issues and provide technical guidance in resolving the same. In this role, you will be responsible for working with multiple internal teams (Support, Field, Product Management, Pre-Sales) and provide clarity on the customer issues, proactively follow up to resolve these issues, provide architectural and sizing guidance where ever applicable. You will work in a fast-paced environment with the key goal of resolving customer issues at the earliest. Your technical skills will be very critical to quickly understand and narrow down the issue and provide resolutions.

Our Ideal Candidate

We want you to be a strong technical member with excellent debugging skills. We would like you to embrace complex problems and provide quick workarounds/solutions. Your technical capability to understand the product in a short time and adapt to new circumstances will be well received.  Having an excellent sense of time management to meet deadlines is quite important.

Your Responsibilities

As an integral part of the Core Metadata team you will be responsible for the following –

  • Be very hands-on in understanding the low level working details of the product.
  • Collaborate effectively with multiple internal teams to get a sense of the issue and provide resolution to customer issues.
  • Working with customers during POC and helping in installation, configuration and debugging issues to successfully bring the product to a running state.
  • Debug and identify configuration/product issues and work with support, field and pre-sales.
  • Develop excellent understanding in breadth and depth of Informatica’ s products.
  • Be a proven performer and team player that enjoy challenging assignments in a high-energy and fast growing distributed workplace
  • Handle customer escalations that are routed to R&D from Global customer support (would require you to re-prioritize your tasks efficiently)
  • Be a proven performer and team player that enjoy challenging assignments in a high-energy and fast growing distributed workplace

Your Qualifications

  • BE/MS/PhD in Computer Science or related fields.
  • Excellent coding and design skills in Java, PhP
  • 4-6 years of experience in developing innovative enterprise products
  • Familiar with open-source frameworks and API standards.
  • Strong understanding of Object oriented design and programming.
  • Strong understanding of DB concepts.
  • Strong problem solving, troubleshooting and analytical skills.
  • Ability to quickly learn new technologies in a dynamic environment.
  • Good organization, communication and interpersonal skills.

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