Senior Site Reliability Engineer at Olo in Remote

At Olo, Site Reliability Engineering is a discipline that combines software and systems engineering to build and run web-scale, distributed, fault-tolerant and performant systems. As an SRE you will ensure that Olo's internal and external applications have reliability and uptime appropriate to end users' needs and a feedback loop focused on improvement while keeping a watchful eye on capacity and performance.

What You’ll Be Doing

• Take ownership of the entire process, from observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions.
• Work to define standards and best practices and help drive those into each team.
• Help us implement and tailor our incident response tools in order to minimize outage durations.
• Brainstorm, define, and build collaborative monitoring solutions with members across multiple product teams.
• Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility.
• Constantly re-evaluate our observability tooling to improve architecture, knowledge models, user experience, performance and stability.
• Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring.
• Maintain production services by measuring and monitoring availability, latency and overall system health.
• Influence an engineering culture of reliability, observability, and availability.
• Strive to coach and mentor engineering teams through game days, SRE boot camps and other training and feedback channels.

What We’ll Expect From You

• Strong experience with monitoring systems like Datadog, Sumo Logic, Raygun, New Relic or similar.
• Fluency in at least one Incident Management tool such as FireHydrant, OpsGenie, PagerDuty, VictorOps or similar.
• Some past experience with build and deploy tools such as Jenkins, TeamCity, Octopus, CircleCI, etc.
• You've been in the trenches building highly scalable, efficient, and resilient systems.
• Prior hands-on software development experience highly desired.
• Self-starter: can take high level direction and organize to achieve its objectives.
• Highly motivated individual with a curiosity to learn as you grow.
• Legally able to work in the U.S.
• Willing to roll up your sleeves, work hard and be scrappy!

Nice to Have

• Prior hands-on software development experience.
• Experience with Ansible, Terraform or other Infrastructure-as-Code tools.
• Experience with containers and container orchestration frameworks.
• Expertise in guiding Incident Response, in terms of both process and tooling.