Senior Site Analyst

NN Inc   •  

Mansfield, MA

Industry: Manufacturing & Automotive

  •  

8 - 10 years

Posted 22 days ago

The Senior Site Analyst is responsible for the day-to-day support of a manufacturing site. Normally the only fulltime IT employee at the site, the incumbent is responsible for both hardware and application support, following specific processes developed and published by the IT functional teams. Based on experience and skills, the incumbent will serve as an adjunct member of one of the IT Functional Domain teams. The Senior Site Analyst reports to the appropriate Business Group IT leader.

ESSENTIAL DUTIES:

Site responsibilities:

· Perform triage and first-level end-user hardware support

· Support the usage of the site ERP system

· Maintain Citrix environment

· Train end-users on the use of applications and hardware

· Coordination of pre-negotiated third-party hardware support

· Assist in data acquisition and analysis

· Document requirements for new/updated functionality or equipment

· Manage site projects of varying complexities

· Manage projects involving other operations

· Maintain a local inventory of IT-related equipment and software

· Provide input to annual budget planning

· Create and provide all SOX documentation required according to the published schedule and ad hoc requests from auditors.


IT Functional Domain responsibilities:

· Provide second-level support to users at multiple sites

· Assist the Functional Domain Leader in the evaluation and selection of new technologies

· Develop local and global processes, reports, and related to the appropriate Functional Domain


SUPERVISORY RESPONSIBILITIES:

This role does not have supervisory responsibilities.

EDUCATION and/ or EXPERIENCE:

Required:

  • Bachelor's degree in Computer Information Systems, Computer Science, or related field
  • Seven - ten years' end-user support experience in a manufacturing operation (strong experience may substitute for the degree requirement)
  • End-user hardware support, including PC configuration and trouble-shooting
  • Strong proficiency supporting the local ERP system
  • Specialist-level expertise in at least one of the three defined IT domains (manufacturing solutions, office solutions, or infrastructure)
  • Has successfully managed projects of moderate-to-large complexity


Skills/Competencies:

  • Interpersonal skills to develop and manage relationships with suppliers and internal customers
  • Strong customer service skills
  • Must have excellent interpersonal, written, and oral communication skills
  • Able to clearly present ideas and proposals in written and oral form
  • Strong analytical and problem-solving skills
  • Must be team oriented and have excellent collaboration skills
  • Works effectively with peers and customers across multiple disciplines, locations, and levels
  • Detailed-oriented and able to multi-tasking strength
  • Proficient in Microsoft Office applications (Advanced Excel and Pivot Tables, PowerPoint, Word)