Senior Services Operations Specialist at Duck Creek Technologies in Columbia, SC

The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.

If having a hand in transforming one of the world’s oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.

Senior Services Operations Specialist

The Manager, Services Operations manages a function and/or several programs of a business group’s business operations and/or program management function(s), including the management of related projects, resource, forecast process, tracking revenue and costs, and team management to ensure meeting the organization’s goals and objectives.

RESPONSIBILITIES

Business Operations

• Manages a function of a business group’s business operations and/or program management function
• Works toward the achievement of business objectives
• Acts as key point of contact between technical teams and senior stakeholders
• May represent the business group and/or programs with the IT or Workday team for needs, issues and reporting requirements
• Provides operational reporting to the business/program leadership for recruiting
• Creates, fosters and maintains relationships with employees and management team
• Develops and maintains necessary documentation according to department and company policies and procedures
• Identifies and effectively implements process improvements across the organization

Project Management

• Prioritizes and manages multiple projects simultaneously
• Drives Risk/Issue resolution to completion
• Identifies process improvement areas
• Manages change in scope, schedule and cost
• Manages cross team communication and dependencies
• Leads and manages other special projects as necessary

Recruiting and On-Boarding

• Work with internal recruiting team to identify new talent
• Review and analyze resumes
• Interview potential new joiners using standard interview techniques
• Schedule and conduct Product Specific Interview assessment, as needed
• Introduce new hires to the organization and walk them through the training process

Team Management

• Manages resources that don’t have customer assignments, insuring they remain productive
• Administers and communicates expectations, enforcing policies and procedures
• Mentors and develops team members
• Performs other related duties and activities as required

Other

• Work with Duck Creek University to add additional courses and maintain current library
• Maintain Estimators and Staffing Plan for all Duck Creek Products
• Update sandbox environments with latest version of Duck Creek Example Platform

REQUIREMENTS

Education and Work Experience:

• Bachelor's degree, or higher education level, or its foreign equivalent, with 8-10 or more years of professional experience; or
• Master’s degree and 6-8 years of professional experience;
• 4-6 years’ experience in a Program/ Project Management, Business Analyst, or Project Administrator role
• 4-6 years related industry experience in IT, Insurance and/or Project Management
• Additional experience may be required depending on the business group’s function

Specialized Knowledge, Skills, and/or Abilities:

• Experience/knowledge of Duck Creek Example Platform required
• Experience/knowledge of software development life cycle for P&C insurance software
• Strong leadership skills and ability to manage a local and offshore teams
• Acts independently and requires minimal direction
• Strong planning and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment
• Strong time and priority management skills to drive expected outcomes, and works effectively with tight deadlines
• Ability to drive third party relationships when required
• Strong problem solving and analytical skill
• Strong interpersonal, verbal, written and presentation skills, and comfortable presenting to senior management
• Ability to build relationships with internal departments
• Highly effective in collaboration across teams
• Strong Microsoft Office skills
• Proficiency in Workday

Other Requirements:

• Travel: 0-10%
• Work Authorization: Legally authorized to work in the country of the job location.
• Physical: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.