Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for.
Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment.
Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings.
Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership.
Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
Follow Change Management process
50% of this work will be performed in a billable capacity.
3+yearsexperiencedeveloping on the ServiceNow platform
Customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog
Building workflows and writing automated scripts in the IT Operations Management (ITOM) space
Designing front-end solutions in Jelly or AngularJS
Comfortable working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
3+yearsexperienceadministering the ServiceNow platform
Managing users, groups, and roles
Updating Knowledge articles
Running Discovery and making manual updates to the CMDB
Upgrading patches and families
Cloning over lower environments
Providing advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis
Ensures technology design and solutions are aligned with business requirements
Experience integrating third-party software and APIs with ServiceNow using REST and SOAP
Strong working knowledge of ITIL v3 concepts or ITIL v3 Certified
Technical leadership including leading code reviews and following all best practices
Implementation and deployment of ServiceNow for ITSM, Discovery, Orchestration, PPM, Demand Management and other modules
Bachelor’s Degree or equivalent experience expected
Ability to work independently and in a team environment to produce outstanding results
Self-Motivated to maintain up-to-date knowledge and demos of solutions.
Demonstrable leadership acumen and international experiencepreferred
Strong communication skills (written, verbal, and presentation)
Experience with documentation of design, system builds, configurations, and support procedures absolutely essential. The ability to clearly articulate strategic business value, outside of technology, and present ideas to a client concisely is required.
Experience with standard document used in support of the sales cycle (RFI/RFQ repsonses, solutions proposals, current-state/future-state diagrams, platform descriptions, etc) would be highly regarded.
Valid Drivers License
Excellent personal interaction and communication skills.
Excellent presentation skills.
Ability to work directly with vendors and account teams to schedule meetings both remotely and onsite.'