Senior ServiceNow Developer - Consultant

World Wide Technology   •  

Springfield, MO

Less than 5 years

Posted 271 days ago

This job is no longer available.


  • Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
  • Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
  • Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for.
  • Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment.
  • Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
  • Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
  • Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings.
  • Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership.
  • Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
  • Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
  • Follow Change Management process
  • 50% of this work will be performed in a billable capacity.


  • 3+yearsexperiencedeveloping on the ServiceNow platform
    • Customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog
    • Building workflows and writing automated scripts in the IT Operations Management (ITOM) space
    • Designing front-end solutions in Jelly or AngularJS
    • Comfortable working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
  • 3+yearsexperienceadministering the ServiceNow platform
    • Managing users, groups, and roles
    • Updating Knowledge articles
    • Running Discovery and making manual updates to the CMDB
    • Upgrading patches and families
    • Cloning over lower environments
    • Providing advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis
  • 3+ years experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java
  • 2+ years of OS scriptingexperience with one or more of the following languages: JavaScript, PowerShell, Bash, Perl, Python, and Ruby
  • Ensures technology design and solutions are aligned with business requirements
  • Experience integrating third-party software and APIs with ServiceNow using REST and SOAP
  • Strong working knowledge of ITIL v3 concepts or ITIL v3 Certified
  • Technical leadership including leading code reviews and following all best practices
  • Implementation and deployment of ServiceNow for ITSM, Discovery, Orchestration, PPM, Demand Management and other modules
  • Bachelor’s Degree or equivalent experience expected
  • Ability to work independently and in a team environment to produce outstanding results
  • Self-Motivated to maintain up-to-date knowledge and demos of solutions.
  • Demonstrable leadership acumen and international experiencepreferred
  • Strong communication skills (written, verbal, and presentation)
  • Experience with documentation of design, system builds, configurations, and support procedures absolutely essential.    The ability to clearly articulate strategic business value, outside of technology, and present ideas to a client concisely is required.
  • Experience with standard document used in support of the sales cycle (RFI/RFQ repsonses, solutions proposals, current-state/future-state diagrams, platform descriptions, etc) would be highly regarded.
  • Valid Drivers License
  • Excellent personal interaction and communication skills.
  • Excellent presentation skills.
  • Ability to work directly with vendors and account teams to schedule meetings both remotely and onsite.'
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