$100K - $150K(Ladders Estimates)
The Service Enablement Manager is responsible for executing and delivering on several key processes in support of Ellucian Cloud for sales, onboarding, delivery assurance, new service enablement, cost model development, service catalog management and communications internally and with customers about services offered in the Ellucian Cloud. These responsibilities include proper responsiveness to issues and requests, contributing to the development and adherence to team metrics, and ownership of escalated and high priority items. The position will collaborate directly with teams across the business to develop and execute processes to support the Cloud business to ensure solutions are properly defined, scoped and documented. The key mission of this team centers around partnering and collaborating with other business units within Ellucian, external 3rd parties, and customer representatives to ensure solutions for cloud are consistent with customer experience expectations, company & product strategy, pricing, architecture and delivery practices.
The role includes communication and collaboration with business partners and execution of day to day operations. A high level of technical execution and meeting requirements for responsiveness, quality and completeness. All members of the team must have strong critical thinking skills as you apply to troubleshooting, team and work management, and teams and products supported. The key skills you will use daily are leadership, time management, work management, technical troubleshooting skills, technology stack knowledge, Ellucian and partner product understanding, problem solving skills, and customer service expertise.
Education & Experience:
Valid Through: 2019-10-18