Senior Service Delivery Manager - Program Manager
5 - 7 years experience • Consulting
This project requires 5 or more years experience as a project/delivery manager.
Prefer experience in two or more BI technology platforms and an End-to-End understanding of the BI Technologies.
This DL will interface with Business and IT leadership and will drive initial project planning through business requirements to deployment.
This requires excellent communication skills and an ability to work outside traditional project DL boundaries.
The DL needs to be comfortable working in a multiple-technology environment.
This project may involve the following technologies:
- Microsoft BI, etc.
The DL will need to be broadly knowledgeable enough in these technologies to interact and plan with technical architects on the project.
The client environment requires the DL to be great at working across functional IT and business boundaries.
He/She needs to be excellent communicators, coordinators, and can influence the team and gain the confidence of client business and IT leadership.
Must have someone with a solid BI background
ERP implementation skills only, will not qualify the candidate with our client.
Within each center, Service Delivery Senior Manager is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote.
The Service Delivery Senior Manager manages multiple delivery teams within one or across different Engagements.
Service Delivery Senior Manager is responsible for:
• meeting all service level agreements (SLAs),
• key performance indicators (KPIs),
• cost budgets
• contracted service
• quality improvements
• information security He/she reports in these aspects to the local or remote Engagement Director/Manager.
In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matters, disciplinary actions, etc
• Quallification: Bachelor's Degree
• Should be an experienced individual in Process, Negotiation, Transition Management and Continuous (Service) Improvement.