Senior Service Center Analyst

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

Broward Health is Broward County’s largest healthcare services provider and is one of the nation’s top public health systems. We are seeking a qualified professional to join our team.

FULL-TIME – MONDAY – FRIDAY – DAYS – WEEKEND REQUIREMENTS: AS NEEDED

Bachelor’s degree obtained through a formal 4-year program and 4-5 years related IT experiencerequired. Experience in Microsoft technologies, VMWARE, Citrix, Cisco, Veritas Netbackup version 7.73 or newer and Cerner preferred. Candidate must have proven problem solving, analytical, communication and customer service skills and will be expected to work a flexible shift. Under direct supervision, responsible for day to day Tier 3 Senior Service Center support functions for all Broward Health users and physicians. Willingness to learn new skills to respond quickly to changing customer needs. Ability to lead, mentor other Tier 1 and Tier service center members, answer customer problem and inquiry calls, voice-mails and email and perform the proper competency level problem triage and resolution. Willing to be on-call and participate in projects. MCSE certification preferred or equivalent experience. Extensive enterprise backup administration and support experience a plus.

#28438

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