Manage the project lifecycle of medium to large SaaS implementation projects, including system and implementation partner selection, requirements gathering, project planning and management, risk management, communications, and partner management.
Actively help multi-functional teams estimate and decompose complex projects into manageable parts with delivery plans. Track progress against those plans and facilitate trade-off discussions on scope, schedule or resources.
Use expertise to challenge the current business process, assumptions, and systems design when appropriate to drive team towards scalable solutions.
Form positive relationships with operational partners and within multi-team projects to ensure delivered systems meet their needs.
5+ years of experience leading successful implementations or significant enhancements of SaaS systems: Salesforce (Sales Cloud, Service Cloud, Community Cloud), Marketo, Zuora, Xactly, Configure Price Quote (CPQ).
Prior responsibility leading enterprise-level programs with multi-functional teams.
Proficiency working with product, operations, and IT/engineering teams to design, scope, and shepherd projects from inception to deployment.
Solid grasp of software development process models in SFDC and non-SFDC ecosystems, as well as knowledge of modern program management methodologies.
Experience with agile methodologies, particularly SCRUM.
Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence).
Experience collecting then translating business requirements into technical requirements.
Advocate for continuous improvement.
Strong problem solver and go getter!
BS/BA in Business, Data, or Computer Science.
Continuous improvement champion who sees opportunities to streamline/optimize current practices in order to shorten delivery schedules and improve quality.