industry-logo

Senior Sales Engineer, Cloud Contact Center Solutions

Webhelp

$121K — $161K *

clock More than 3 months ago

compensation-icon

5 - 7 years of experience

bookmark empty
report an issue with job

Job Description

Apply Now

Job Title:
Senior Sales Engineer, Cloud Contact Center Solutions

Job Description
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
Within our Software Solutions team, you will innovate and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & solutions for clients across several industry sectors.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Senior Sales Engineer/Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience. Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.) with an emphasis on customer-facing demo in proof of concept design.

Your Impact:
  • Review RFP requirements while leading solution design
  • Develop and deliver technical presentations
  • Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations
  • Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels
Your Qualifications:
  • 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
  • A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
  • Genesys Cloud certification
  • Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
  • Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure
  • Knowledge of other contact center platforms and VoIP protocols
  • Experience interacting with customers, senior-level personnel and Team members
  • Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook

Location:
USA, TX, Work-at-Home

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

Webhelp Careers



Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do



At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

Explore Job Opportunities and Growth



Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs



Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

Innovative Work Environment



Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

Diversity and Inclusion



Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

Benefits and Culture



The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

Leadership and Professional Development



Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

Career Advancement



Webhelp believes in nurturing talent from within. Career advancement is a key focus, with numerous employees rising through the ranks to take on more significant challenges and leadership roles. The company supports career progression through continuous learning and development opportunities.

Join the Team



Webhelp is continuously hiring, searching for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Webhelp careers page.

Stay Connected



Keep up to date with career tips, insider perspectives, and industry-leading insights from Webhelp professionals. These resources are invaluable for those looking to enhance their career trajectory and stay ahead in the competitive job market.

Networking and Professional Growth



At Webhelp, networking doesn’t just enhance professional growth; it’s essential to the innovative and collaborative culture. Employees are encouraged to connect, share, and leverage collective knowledge to drive personal and company success.

Prepare for Your Interview



When preparing for an interview at Webhelp, ensure your resume highlights relevant experience and skills that align with the position you are applying for. The interview process not only assesses fit but also embraces potential, looking for individuals who can contribute to and grow with the team.

Job Alert Emails



Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences from Webhelp. Discover the exciting and rewarding career opportunities that await.
stats icon
Total value of jobs:
$39,159,957
stats icon
Total Jobs:
187
stats icon
Average Pay:
$123,144
stats icon
% Masters:
30%

More Jobs at Webhelp

$91K — $125K *

More than 3 months ago

• 5 - 7 years exp

Telecommunications & Hardware

In-Person

$91K — $114K *

More than 3 months ago

• 5 - 7 years exp

Telecommunications & Hardware

In-Person

$109K — $112K *

More than 3 months ago

• 5 - 7 years exp

Telecommunications & Hardware

In-Person

$80K — $85K *

More than 3 months ago

• 5 - 7 years exp

Telecommunications & Hardware

In-Person

$110K — $140K *

More than 3 months ago

• 5 - 7 years exp

Telecommunications & Hardware

In-Person

More Telecommunications & Hardware Industry Jobs

Find similar Senior Sales Engineer jobs: