Job Description:

Job Title: Senior Project Manager
Department: Information Technology

Job Purpose:

The Senior Project Manager is a key member of the Project Management Office (PMO), responsible for leading strategic initiatives and core PMO operations in a fast-paced IT environment. This role combines end-to-end project delivery with ownership of governance processes, including IT change management and project intake.

This position manages a portfolio of technical and operational projects and ensures consistency, visibility, and accountability across PMO activities. The role requires independent execution, strong stakeholder coordination, and the ability to bring structure to ambiguous environments.

The position reports to the Director of Project Management, Information Technology.

Position responsibilities include, but are not limited to:

Project Delivery & Execution

• Manage 2–5 concurrent projects across technical, operational, and service delivery domains.
• Develop and maintain detailed project plans, timelines, milestones, and deliverables.
• Deliver projects on time, within scope, budget, and quality standards.
• Identify, assess, and mitigate project risks and issues.
• Apply Agile, Waterfall, or hybrid methodologies based on project needs.

PMO Operations & Governance

• Lead IT change management processes, including documentation, approvals, and tracking.
• Manage the IT project intake lifecycle, including prioritization and resource alignment.
• Maintain PMO standards, templates, tools, and governance processes.
• Ensure compliance with organizational and technology governance requirements.

Stakeholder Communication & Collaboration

• Provide weekly or bi-weekly project status updates to stakeholders.
• Facilitate project meetings, design sessions, and executive reviews.
• Collaborate with both technical teams and business stakeholders to align priorities.
• Prepare reporting dashboards using Jira, Microsoft Teams, and related tools.

Operational Excellence & Continuous Improvement

• Identify process improvement opportunities to reduce delivery timelines and increase efficiency.
• Promote adoption of standardized project management practices.
• Ensure all project documentation is complete, and current.

Required Qualifications:

Knowledge and Skills

• Proficiency in Microsoft 365 tools (Teams, Word, Excel, PowerPoint)
• Hands-on experience with Jira, or comparable project management tools
• Ability to manage both project-based work and ongoing operational responsibilities.
• Experience producing structured project reporting (status reports, dashboards, metrics)

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field or 8+ years of equivalent professional experience in IT project management
• Project Management Professional (PMP) certification or minimum 7 years of project management experience in lieu of certification

Experience:

• Minimum 5 years of IT project management experience
• Experience managing at least 2–3 concurrent projects at one time.
• Experience working in Agile or hybrid delivery environments.
• Experience working with AI-assisted, automated workflows, or digital process tools in a professional setting.

Preferred Qualifications:

Industry Experience: 

• Experience in higher education, nonprofit, or mission-driven organizations

Technical/Functional Knowledge: 

• Experience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and Learning Management Systems (LMS)
• Knowledge of FERPA or other data privacy/regulatory frameworks

Working Conditions: 

• Remote work environment with prolonged periods of sitting and computer use.
• May require occasional travel for meetings, training, conferences, or organizational events (up to 10%)
• Ability to work occasional extended hours during critical project phases.

The Community Solution offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

Application Process

Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.