About the Role:

The Senior Project Manager will be responsible for supporting the FRMS Software Development team in deploying software, maintaining the infrastructure, and assisting internal and external customers. More specific responsibilities will include developing and executing project plans to facilitate ongoing development and support projects. Some assignments will be strategic in nature, requiring you to exercise creativity, flexibility, self-motivation and initiative while conceptualizing the organization’s vision.  This position will afford you the opportunity to grow as a leader, strengthen your project management skills and demonstrate effective communication skills, both oral and written. There will be group speaking and presentation opportunities.  You will work closely with and take guidance from the reporting manager(s) who will help develop and assess your professional growth.

About our Business:

The Financial & Risk Management Solutions business (FRMS) at Fiserv helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. Key areas include:

  • Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability
  • Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management
  • Financial crime risk management solutions for fraud and money laundering detection and mitigation
  • Financial control solutions for reconciliation, exception management and account certification
  • Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)
  • Consulting services through the Payments Performance Management team

Essential Job Responsibilities:  

Exercise basic project management activities

  • Develop plans and manage to delivery dates
  • Identify and track risks and issues
  • Perform risk mitigation planning
  • Manage stakeholder expectations
  • Plan and facilitate meetings
  • Report status and metrics

Effectively manage a portfolio of initiatives through self-motivation and decisive actions operating under general supervision with substantial latitude for independent actions and/or decisions

Support the Product Development Life Cycle (PDLC)

  • As a steward for compliance and governance
  • As a resource for teams
  • As a custodian of metrics for the development teams to show the health of projects

Encourage the teams in Agile adoption and best practices.


Act as a responsible, articulate, and motivated Project Manager who can quickly identify vulnerabilities and obstacles, and then create innovative solutions to drive success.  Collect data and work with assigned resources to identify potential areas of improvement.  Based on internal feedback, work with management to develop strategy for gaining operational efficiencies and increasing customer satisfaction.  Ensure success criteria are defined upfront to promote a shared vision and actively manage to expected project outcomes. Proactively communicate project progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • 5 years of experience working in development or software production environments managing projects and deployments (preferably in an Agile environment)
  • Experience with software/product development lifecycle (SDLC/PDLC)
  • Knowledge of software application deployments and promotion into development, testing, and production environments (hands-on experience, leading projects preferred)
  • Strong interpersonal skills to influence change, build consensus, and achieve objectives across functional teams
  • Solid decision-making and communication skills, both oral and written, to communicate status, key issues and resolution in manner appropriate to the audience
  • Experience with project management tools such as MS Project, TFS, and/or VersionOne
  • Technically competent with various software programs including, but not limited to MS Office (Word, Excel, PowerPoint, Visio)

Additional Skills/Knowledge:

  • Stakeholder Partnership: 
    • Ability to establish and maintain relationships with project team members
    • Ability to work with other key team members to influence project team, internal, and/or external stakeholders
    • Ability to work with other key team members to understand project stakeholder needs, interests, and influence for project success
  • Judgment:
    • Ability to practically apply project management concepts to facilitate the achievement of project goals ensuring predictable, consistent, and successful project delivery
    • Ability to work with other key team members to analyze the situation and leverage team to define an executable plan to meet project goals
  • Team Leadership:
    • Ability to work with other key team members to ensure team alignment on project goals, objectives and business outcomes
    • Ability to lead with support from project sponsor, when needed
  • Accountability & Commitment:
    • Ability to work with other key team members to meet project deadlines
  • Learning Agility:
    • Ability to grasp new concepts and translate to others
    • Ability to respond effectively to new information, situations and individuals
  • Business Acumen:
    • Ability to work with other key team members to gather and analyze information needed to improve satisfaction levels of clients
    • Ability to understand how project connects to broader company goals
  • Problem Solving:
    • Ability to work with other key team members to effectively identify and communicate project problems to stakeholders
    • Ability to work with other key team members to proactively develop solutions to project challenges
    • Ability to work with other key team members to drive project problems to closure
  • Process adherence:
    • Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
    • Ability to practically apply project methodologies and practices to execute project, manage changes, and facilitate achievement of project deliverables on-time, within budget and with quality

Preferred Qualifications:

  • Experience with SaaS (software as a service) is a big plus
  • Experience with ServiceNow a plus
  • Experience with report writers/writing queries a plus
  • Experience in banking, financial services, and/or software industries desired

Travel Required:

Job ID R-10081188

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