Senior Project Manager

Citizens Financial Group, Inc   •  

Johnston, RI

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 68 days ago

This job is no longer available.

Primary responsibilities include:

-Ensure the sponsor's business requirements have been clearly defined and documented

-Define the scope of the project, own and manage project goals, risks, issues and resources

-Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer. May be required to provide input to business strategy and prioritization of Program Portfolio.

-Manage research to determine and quantify options solutions to meet strategic fit

-Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

-Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed

-May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project

-Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance

-Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PSC, PCC or Workgroup as appropriate to each project or program

-Progress business developments in partnership with key stakeholders

-Establish and build relationships across CFG to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle

-Deputize for Program Manager as required

-Determine internal / external resources required to deliver the project; may have responsibility for staff identification and hiring process.

-Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

-Responsible for formal performance review process of project staff

-Ensuring the project deliverables are capable of achieving the benefits defined in the business case

-Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of CFG


Required Skills/Experience:

  • 7-10 years of Project Management experience
  • In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
  • Familiarity with process modeling, workshop facilitation and business analysis
  • Knowledge of the current business operating model and supporting systems / applications including structures and key CFG processes and procedures
  • Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
  • Flexibility to work on a variety of projects and teams within Business Change Management
  • There may be a requirement for travel within the US
  • Ability to identify the impact of project deliverables on the customer and ensure these fully support the customer proposition
  • Strong written and verbal communication skills
  • Strong ability to partner and influence
  • Knowledge of Agile methodology
  • MS Office suite

Preferred Skills/Experience:

  • Experience with Contact Center technology or digital projects preferred
  • Experience in financial services preferred


  • Bachelor’s Degree preferred

Certifications or Other Professional Credentials:

  • PMP Certification preferred

Job ID/ Req. Number190833