Senior Project Manager

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/27/18
5 - 7 years experience
Salary depends on experience
Posted on 03/27/18

CallidusCloud is looking for an Sr. Project Manager (IT, technical, project management or business background) to manage the day to day relationship with our Business Operations customers. This includes managing customer expectations, explaining the Business Operations offering, providing periodic SLA reviews, managing any Business Operations customer escalations, coordination of database tunings, managing internal Callidus projects as requested, and coordinating customer efforts with technical support and engineering.  The ultimate objective is to build customer loyalty through superior service delivery and response.  

 

 

Responsibilities

  • Project management – Receive change requests from customer (or create on customer behalf), submit into tracking system, identify resource to complete work, manage communication between resource and customer, ensuring that the timeline is meet and verifing completion with customer
  • Customer reporting – Generate and send Business Operations monthly reports to customer, noting any issues/trends or areas of concern
  • Respond to customer concerns, engaging necessary resources for resolution
  • Keep Account Executive and Management apprised of any issues/concerns from customer
  • Administrative – Review timesheets for correct billing, reviewing notes for appropriate information
  • Manage and constantly improve the on-going Business Operations customer relationship for assigned customer(s)
  • Serve as the key Business Operations point of contact for each customer
  • Identify additional potential revenue streams based on the customer business strategy and needs
  • Communicate effectively with internal Business Operations groups; compensation, reporting and data integration, as well as with internal Callidus groups; support, sales, engineering and marketing 
  • Understand the customer's processing schedule as well as their internal sales cycle to help prioritize and meet deadlines 
  • Solicit feedback, perform customer surveys, lessons learned initiatives

Qualifications

  • Bachelordegreerequired; business or technical degreepreferred
  • 5+ years of experience in a customer services role (consulting or account management preferred)
  • 2+ years of experience with SaaS, Cloud Computing or SPM/ICM implementations, compensation and reward strategies preferred
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Proven ability to engage across corporate functions (Professional Services and Product Management)
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars

2018-4225

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