Senior Project Manager

Calero Software   •  

Rochester, NY

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 51 days ago

The Sr. Project Manager is responsible for client on-boarding, performing the following activities during the on-boarding process: manage the client expectation as defined by the Statement of Work, contract and budget; manage the work effort for the matrix team assigned to the client on-boarding project within budget and planned timeframe; manage the deliverables from the client to achieve the project budget and timeframe; manage the deliverables from Calero for the project to ensure budget and timeframe can be achieved; ensure finance receives the correct triggers to allow invoicing to begin based on the on-boarding process; assure the client is satisfied with the on-boarding process and is a reference; manage the on-boarding cost per the project plan and Statement of Work.

Duties and Responsibilities:

* Act as the primary point of contact fort assigned clients during the client onboarding process
* Act as the Calero leader for both internal and external project team members by setting expectations and managing delivery of those expectations
* Manage cross-functional implementation team in the implementation of new clients and partners for Calero solutions including on-premise, software as a service (SaaS), business process outsourcing (BPO) and/or professional services, according to contracts and SOWs, and within the defined scope, quality, timing and budget
* Manage client and partner deliverables for Calero solutions including, but not limited to Telecom Expense Management (fixed-line and wireless), managed mobility services, service lifestyle management and consulting
* Provide services and/or coordinate services for Calero solutions according to established contracts and statements of work, and within the defined budget
* Assist clients and partners with establishing cost-effective and efficient business processes that utilize Calero solutions
* Provide technical services and/or coordinate resources for process design, workflow development, data integration and report development
* Develop effective account delivery and support plans that help lead to on-time and on-budget deliveries
* Achieve company objectives for gross margins and profitability across the assigned onboarding process
* Author project change requests according to company procedures and including clearly written definition of the change, effect on schedules, estimate of costs, price recommendation and obtain approvals. Manager the delivery of the changes on-time and within budget

Experience and Skills:

Education:

  • Four-year college degree (Masters’ degreepreferred), or the equivalent combination of education and experience

Experience and Training:

  • Minimum 5 years’ experience in a Program Management role in an enterprise software and/or business process outsourcing organization
  • Aptitude for project management, software, outsourcing services, customer service and Calero solutions
  • Ability to handle complex onboarding projects and lead a matrix team to the delivery of a complete set of documented deliverables
  • Ability to design and execute to an account delivery and support plan
  • Ability to manage client teams at all levels to assure SOWs and SLAs are achieved
  • Ability to effectively manage resources that have competing job and project responsibilities
  • Ability to become an expert on Calero solutions and software platforms
  • Handle difficult escalation tasks and lead corrective actions
  • Excellent communication and presentation skills, confidence to speak as a leader in ambiguous situations, excellent interpersonal communication and coaching skills
  • Ability to interface with all levels of customer contacts from administration to C-Level
  • Forward thinking, critical thinking, problem-solver

Technical Knowledge:

  • Understanding of telecommunications services, telecom technology, telecom expense management and/or enterprise mobility experiencerequired
  • Understanding of basic finance and accounting, operational metrics, databases, reporting and data analytics
    • Job Tracking ID: 512285-647232