Senior Program Operations Manager

NTT DATA Services   •  

Rockville, MD

Industry: Technical Services


11 - 15 years

Posted 27 days ago


  • Interfaces directly with task leads, the PM, other vendors, and the customer to manage operational activities in support of agency IT infrastructure.
  • Manages and mentors team to provide high performance and continual improvement on complex systems to ensure successful Production Operations
  • Leads scheduling of maintenance projects based on customer priorities and applies advanced understanding of agency business needs in achievement of short and long-term business goals and objectives
  • Addresses critical issues with Infrastructure and manage day to day operations
  • Works collaboratively with Federal staff and other technical teams to resolve Incidents, Requests and Problems, and to implement improvements and enhancements
  • Follows agency change control, configuration management, and communications procedures
  • Serves as a resource to others in the resolution of highly complex problems
  • Evaluates proposed information systems to determine technical feasibility with government specified technologies cost for implementation and operation, as well as functional adequacy.
  • Able to manage a team composed of analyst/programmers and technology specialists in designing and implementing computer systems as well as support staff.
  • Continually monitor Service Operations KPIs and Service level agreements

Basic Qualifications

  • 10+ years of IT Management experience
  • 5+ years working as a contractor on Federal programs
  • 5+ years experience managing testing and deployment of Enterprise applications and Infrastructure services in an environment with mature ITSM practices
  • Solid IT infrastructure management experience, with some knowledge of automation practices
  • Possesses and routinely applies broad knowledge of network/server/storage related processes and procedures to the completion of complex assignments
  • ITILv3 certification

Preferences & Certification:

  • Experience overseeing Hybrid Cloud Operations
  • Experience in DevSecOps or SRE environments
  • Project Management certification
  • ITIL V3 Intermediate or Expert certification