Senior Program Manager, Product Knowledge at Rivian Automotive in Palo Alto, CA

The Senior Program Manager, Product Knowledge will lead the creation and implementation of learning, training, and internal communications for Rivian’s growing product portfolio. This position will work in a highly collaborative capacity to build and scale programs that will be deployed across Rivian, including: foundational product training, product walkthrough videos and how-tos, ongoing product updates, new product launches, and knowledge base articles. You’ll design training on how Rivian’s frontline employees engage customers with our products and educate them about all things EV – from technology and industry trends to benefits of ownership. You’ll combine your creativity and knowledge of adult learning concepts to build an innovative learning curriculum that continuously up-levels product knowledge across Rivian’s Commercial organization and beyond.

The ideal candidate has deep experience in Product Training (automotive strongly preferred), eLearning / Instructional Design, Curriculum Strategy, Graphic Design, and Video Production and Editing.

This is What You’ll Do:

• Create an end-to-end product knowledge strategy that is branded, engaging, and comprehensive
• Keep your eyes on the bigger picture and design learning strategies and programs that scale
• Collaborate with leaders and stakeholders at varying levels of the organization to understand current and future product knowledge needs
• Partner with internal teams and highly technical subject matter experts to determine training needs, scope solutions, and translate complex concepts into easily digestible content
• Own full-cycle training solutions from design, development, implementation, to evaluation
• Write project briefs outlining learning objectives, content, and evaluation criteria
• Design, develop, and deliver blended learning experiences for modern learners through eLearning courses, facilitator-led workshops, job aids, and other solutions (leveraging vendors where needed)
• Develop and maintain foundational product training programs to onboard customer-facing teams
• Facilitate training to front-line teams (i.e. field organization, call center, retail, event staff)
• Design assessments to gauge employee performance and program outcomes and transform that data into meaningful and engaging reports / summaries
• Create effective train-the-trainer programs and facilitator guides to grow and scale product knowledge offerings at Rivian
• Ensure all product knowledge programs reflects Rivian’s mission, values, voice and tone

This Is What You'll Need:

• 7-10+ years in product training, learning and development in a retail or customer service environment
• Understanding of automotive industry, electric vehicles, and car-buying and servicing experiences
• Experience building out and scaling product knowledge programs at a tech / high growth company
• Deep knowledge of adult learning theory, instructional design, learning and development tools, and project management
• Exceptional stakeholder management skills (including vendor management skills)
• Ability to work in an ambiguous, fast paced and iterative environment
• Proven track record of executing multiple complex projects simultaneously from start to finish
• Strong written and verbal communication skills and ability to collaborate to get things done together
• Ability to communicate a clear programmatic vision, roadmap, and potential obstacles
• An innovative, customer-centric mindset and approach
• Someone who happily embraces the pace and pressure of building a company from the ground up
• Previous international experience preferred
• Ability to travel up to 20-30%.