Senior Program Manager - Online Products at The Mathworks in Natick, MA

Job Summary

As a Senior Program Manager at MathWorks, you will enable and influence cross-functional teams and programs to deliver customer value with high quality and minimal waste.

Product Authentication and MathWorks Account Identity Management teams build reliable, secure, and cloud-based authentication, identity management, and single sign-on solutions for MathWorks products. In this role, you will be part of the cross-functional leadership group that will charter projects and programs to achieve strategic objectives. You will partner with the Engineering Managers and define processes and strategies to enable the cross-functional teams to plan, prioritize, and execute those projects efficiently and effectively.

Responsibilities

Facilitate planning process to create SMART multi-release plans that aligns with strategic objectives

Identify dependencies and facilitate communications with dependent/impacted teams to negotiate and establish agreement of responsibilities and plans.

Identify issues and risks, define a mitigation plan and track them to resolution or escalate appropriately

Champion our core value of continuous improvement. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively. Lead process improvement activities that eliminate significant sources of waste

Design, pilot, and roll out new processes, best practices, standards, and KPI’s as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes

Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement

Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback.

Monitor KPIs to identify issues in team quality or delivery rate - raise awareness; define, communicate and track the plan to address those issues

Minimum Qualifications

A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

Technical degree in Engineering, Math, or Science

Experience in program management of commercial SaaS or Online Products and Services

Ability to understand technology; able to participate and contribute to technical conversations

Ability to influence others even when you do not have direct authority over them

Experience with Agile, Scrum, and Kanban software development methodologies

Experience with JIRA and Confluence

Knowledge of authentication, identity management, federated identity, and single sign-on concepts and frameworks is a nice to have