Senior Program Manager - Customer Service Delivery

Barclays   •  

Henderson, NV

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 45 days ago

Due to exciting growth and recent promotions with Barclays US Colleague Experience team, a new Program Manager for Barclays Universal Banker Program, has recently been opened in Henderson, NV. We are currently seeking individuals who can serve as strategic partners within the business and will be responsible for owning and overseeing a new initiative that will change how our bankers and customer service agents deliver service to our customers.

What will you be doing?

Your main responsibility will be overseeing the Universal Banker program and coordinating movement of the programwith each of the key stakeholders and work stream leads, both on a strategic/technical perspective as well as the tactical/people perspective.

What we’re looking for:

Bachelor’s degree or certification in project manager or program management
•5 + years' management experience, project/program management experience

Skills that will help you in the role:

•Knowledge of operations
•Experience in Project and Program Management
•Flexible and adaptable to a fast paced changing business
•Able to co-ordinate and prioritize activities
•Self-disciplined and motivated
•Able to think analytically, analyze data and extract key messages
•Ability to learn new concepts quickly
Work with key stakeholders in high risk situations

Where will you be working?

Barclays Services, Henderson, NV
Fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.