Senior Program Manager (CRM/Commercial Sales and Marketing)

Exact Sciences   •  

Madison, WI

Industry: Professional, Scientific & Technical Services


11 - 15 years

Posted 64 days ago

This job is no longer available.

Essential Duties and Responsibilities

  • Provide technical direction and guidance, as well as hands-on project leadership for software development and integration projects.
  • Ability to work with business stakeholders to define strategy and requirements in order to define and execute IT programs.
  • Ability to develop schedules, budgets, risk management plans, quality goals, and lead the team to success.
  • Actively participate in design and usability reviews to ensure alignment with stakeholders.
  • Ability to maintain detailed program metrics around initiative goals.
  • Excellent change management and issue resolution skills with the ability to deliver results.
  • Ability to drive continuous improvements in all aspects of the process.
  • Ability to drive tough decision making while balancing business goals, technical implications, and timelines.
  • Excellent ability to mentor and lead IT program team members.
  • Formulate, organize and monitor inter-connected projects including coordination of cross-project activities.
  • Work closely with developers and testers to ensure functional designs and also assigns duties, responsibilities, and scope of authority to project personnel.
  • Lead and evaluate project managers and other staff.
  • Apply change, risk and resource management.
  • Assume responsibility for the program’s people and vendors.
  • Prepare reports for program directors.
  • Develop and implement marketing techniques that will drive new customers.
  • Conduct market research to follow trends and competition.
  • Track marketing metrics and trends, like conversion rates and web analytics.


Minimum Requirements & Skills

  • Bachelor’s degree or equivalent in Engineering, Information Systems, Computer Science, Business or the Life Sciences; Advanced degree preferred.
  • 10+ years direct leadership and project management experience within the functional area(s) this role represents as well as technical expertise in this space.
  • 10+ years of experience working in life science, biotechnology, pharmaceutical, or technology environment.
  • Strong collaboration, relationship building, project management, and process improvement skills.
  • Excellent oral, written, and interpersonal communication skills, with focus on negotiation/conflict resolution skills.
  • Must be highly organized and self-motivated.
  • Strong customer focus with a track record for driving delivery and operational performance improvements across an organization.
  • PMP certification is a plus but not required.
  • Good organization, prioritization & multi-tasking abilities.
  • Must be able to listen and communicate clearly, negotiate, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
  • Work closely with others on intangible issues across organizational and business-entity boundaries.
  • Knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the organization.
  • Knowledge of a variety of software and hardware solutions; multi-vendor environments and hybrid environment of on premise, co-located, and cloud based services.
  • Understanding and demonstration of the fundamentals of project management.
  • Manage teams and operations across functional boundaries, both internal and external.
  • Financial, resource, and vendor management skills.
  • Strong attention to detail, quality oriented with the ability to see the big picture.
  • Excellent communication and interpersonal skills along with ability to influence others.
  • Demonstrated ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously.
  • Ability to communicate complex information and concepts succinctly.

Desired Characteristics

  • Ability to work in an office setting, operate a telephone system, and a computer.
  • Ability to travel between office locations in Madison, Wisconsin (approximately 8 mile radius) and Salt Lake City, UT.