We are looking for an experienced Program Manager who has a strong technical operations, site reliability engineering background and knowledge of SaaS development processes. You will be part of the Adobe DigitalExperience Technical Operations organization working to build the industry leading digitalexperience platform from Adobe. As a Program Manager for DX you will work closely with the SRE, Operations, Infrastructure, engineering and partner teams to deliver world class online marketing and analytics services. You will represent the team internally in the various cross functional initiatives, define priorities, bring clarity and lead continuous agile development. Successful candidates will have a strong technical background and be passionate about delivering high quality solution with effective and efficient processes.
Organize and coordinate activities across teams and across geos resulting in quality product releases
Create project plans and drive delivery to milestones and requirements
Coordinate with cross functional and cross team dependencies
Manage issues and risks, create mitigation plans and escalate to appropriate stakeholders appropriately
Oversee project delivery process with key contributors to help manage scope and prepare change requests
Manage status and reporting to provide project clarity to team members and management
Coordinate to resolve escalations and improve the customer experience
7+ years' experience as a program manager in software, operations or related industry
Experience in agile and scrum practices specifically for building and deploying SaaS products
Strong verbal, presentation and written communication skills
The ability to appropriately align communications with the intended audience
Strong conflict resolution and negotiation skills.
Proven ability to understand and articulate complex technologies
Superb organizational skills to be able to coordinate complicated projects.
Exceptional team building and team management skills
Ability to manage in an environment with diverse stakeholders.
Ability to operate in ambiguous situations while bringing clarity
Motivated, execution-oriented high performance individual with strong process and metrics focus