Senior Production Support Engineer

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 10/04/17
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 10/04/17

Job description

Bottomline TechnologiesDigitalBanking division serves a variety of top-tier banks and financial institutions. BT provides these institutions with web-based software for online banking, payments management, cash management, treasury, and accounts payable automation.

The DigitalBanking Support group is looking for a well-rounded senior production support engineer to troubleshoot complex customer production problems in a variety of environments, including BT hosted application environments. The Ideal candidate must have strong troubleshooting skills and excel at problem solving. Individual will work with various internal and external technical and business organizations. This position will entail learning to support multiple applications across many system configurations, and it requires the ability to work on “after-hours” high-severity issues when they arise.


Typical Responsibilities:

  • Reports directly to the DigitalBanking Support Manager
  • This position will resolve both simple and complex software issues to our clients' satisfaction
  • This is a challenging role and requires high intelligence, complex triage skills, motivation to learn, the ability to multi task and a good understanding how to support and troubleshoot software
  • Maintain multiple local environments for debugging systems
  • Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
  • Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
  • Develop data repair scripts to address urgent client issues
  • Work with the Implementations and Delivery Teams on defect resolution and solution delivery
  • As an active member of the development community, utilize and promote best practices
  • Develop new technical skills and learn industry knowledge
  • Participate in process improvement efforts



  • Ability to prioritize effectively and handle shifting priorities professionally
  • Troubleshooting, problem solving
  • Good communication and reactionary/triage instincts.
  • Deep attention to detail
  • Participation in the complete life-cycle of an enterprise-wide, web-based application software development
  • 4year college degree (in CS or related field) or equivalent work experience
  • 2-4 years of web development experience
  • 3-5 years of Support and customer facing experience. Experience with financial customers an advantage.
  • Experience in developing web applications using HTML, DHTML, AJAX and CSS
  • Good understanding of RDBMS concepts; development experience in Oracle, MySQL or similar enterprise
  • Java experience (specifically server-side J2EE technologies such as JSP, EJB, etc.)
  • Solid experience in Windows and Linux or other UNIX based OS and networking systems
  • Excellent written and verbal communication skills (English) with the ability to explain complex technical problems to non-technical audiences

Desirable Experience Includes:

  • Enterprise software and/or SaaS solutions expertise strongly preferred
  • Web Services
  • WebLogic Application Server knowledge
  • Understanding and review of MQ messaging
  • GIT, Subversion
  • Developing banking and financial applications
  • Working professionally with customers
  • Agile Development Methodology


  • Computer Science degree or proven experience
  • Object Oriented Programming
  • HTML & JavaScript
  • Java or JavaScript development
  • Databases and SQL query language


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