Senior Product Support Specialist

About CentralSquare TechnologiesCentralSquare Technologies is a leading provider of software and services aligned to serve five key customer segments – Public Administration, Public Safety and Justice, State Government, Federal Government and Nonprofit Agencies. The combinedexperience and knowledge of our employees helps communities, governments and organizations better serve their population. Over 175 million people in North America live in communities that rely on our products and services.Job Description

Provide financial application product and technical support to clients and share knowledge to other analyst on the team. The successful candidate should have experience in technical software support, quality assurance, and excellent communication skills.

Responsibilities:

• Handle the most complex of product issues including interface points between product lines and custom configurations.
• Handle escalated situations where experienced communication skills are required.
• Expert understanding of NaviLine GMBA and related applications.
• Be a mentor to team members by sharing best practices and application knowledge.
• Collaborate with developers regarding program fixes.
• Participate in video recordings for eLearning library.
• SME for the financial applications.
• Participate in final testing of new products.
• Attend and present at national users’ conferences.
• Be an advocate for Central Square’s financial solutions.

Skills & Requirements

• Bachelor’s degree in Business Administration or similar field.
• 8+ years of experience in a technical area of support for financial applications.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from co-workers and clients.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of Support Professionals Best Practices
• Knowledge of Customers Business Practices

This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, This company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.