Senior Product Owner – MHA Plan Enablement in Toronto, ON

TD Bank   •  

Toronto, ON M4E 3Y1

Industry: Finance & Insurance


11 - 15 years

Posted 55 days ago

Department Overview

The Product Owner is primarily responsible to ensure that a development team (pod) or multiple development teams (pods) are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, proactively managing delivery blockers, continuously assessing customer feedback and collaborating with stakeholders. The Product Owner leads a collaborative, cross-functional team(s) and should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved. The Product Owner also contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Job Description

Customer Accountabilities:

  • Partner with senior management to support the delivery of a product vision

  • In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

  • Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

  • Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience

  • Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), providing opportunities for team members to express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

  • Proactively engage business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

  • Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized

  • Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

  • Manage delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs

  • Proactively raise issues that impede the efficient delivery of customer-focused increments

  • Responsible for defect management and prioritization

Breadth and Depth

  • Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas

  • Accountable for specialized product development support based on deep product expertise and expert knowledge of Agile/Scrum processes, roles and practices

  • Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work

  • Integrate knowledge of the enterprise function's or business segment's overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

  • Anticipate emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

  • Serve as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts

  • Advise on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties

  • Solve unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field

  • Requires innovative thinking to develop new solutions

  • Impact the technical or functional direction and resource allocation of part of an enterprise function or business segment

  • Work within general policies and industry guidelines

  • Engage stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context

  • Provide leadership guidance, make recommendations and collaborate with business to ensure solutions meets the business needs on a complex project or program

  • Identify and lead problem resolution for project/program complex requirements related issues at all levels

  • Typically reports into an Executive Product Owner


  • Undergraduate degree required; Post graduate degree preferred

  • 10+ years relevant experience

  • 5-7 years Product Owner or Agile related delivery experience

  • Track record and experience in product development

  • Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

  • Coaching experience or certification considered an asset

  • Experience with JIRA / Confluence considered an asset

Additional Information

Shareholder Accountabilitie

  • Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey

  • Ensure on-going strategic alignment with senior management, providing feedback as appropriate

  • Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities

  • Understand the internal business and technical environment, proactively, defining, aligning or integrating with relevant stakeholders, shared services, control groups or platform teams as appropriate

  • Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner

  • Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed

  • Actively coordinate and engage in risk, quality and / or business testing management

  • Empowered to make product delivery decisions, escalating to senior management as appropriate

  • Actively communicate to business, technology and senior management regarding product changes and backlog priorities

  • Single point of escalation for development team, providing guidance and decisioning as needed

  • Compile performance metrics and share with relevant stakeholders

  • Maintain a culture of risk management and control

  • Act as a brand ambassador for TD, sharing best practice within the organization and representing TD at industry events as appropriate

Valid Through: 2019-11-12