We welcome your interest in joining the Holland America Group - a division of Carnival Corp. The Holland America Group includes Holland America Line and Seabourn (both headquartered in Seattle, Washington), Princess Cruise Lines (headquartered in Santa Clarita, California), and P&O Australia (headquartered in Sydney). The Holland America Group operates a combined total of 41 cruise ships with over 36,000 employees worldwide. This position will be located in our Seattle offices.
The Digital Division of Holland America is growing rapidly in support of our evolving brand and growing business. The Product Manager position will contribute to Holland America’s success by developing the digital product objectives, success measures, and strategies leading to a great customer experience and helping Holland America meet its goals. They identify, prioritize, and define features which provide customer value through incremental change. They encourage teamwork, collaborate closely with other product teams and strengthen relationships with their business partners. Our digital products include HollandAmerica.com and Seabourn.com. This role will be a critical component of this growth by defining the product strategies and tactics needed to solve complex business challenges and bring value to our customers. This role will be an active participant in the evolution of our organization including the agile team makeup, roles and responsibilities, and workflows.
•Define product objective and roadmap for multiple key components across desktop, tablet and phone.
•Work closely with internal teams (leadership, engineering, UX, design, brand) on management and execution of product roadmap.
•Manage intake of customer focused opportunity assessments ensuring all are well defined, prioritized and ready for product discovery.
•Work with leadership and teams on company and divisional strategic initiatives, quarterly planning, and sprint planning.
•Ensure team is prepared for upcoming sprint(s), unblocked and running at full potential.
•Work closely with design and engineering to bring our projects to life, measure their success, and define and prioritize future improvements.
•Manage project schedules and dependencies, and drive cross-functional initiatives.
•Prioritize product enhancements & triage bugs
•Leverage data analysis skills to research difficult or ambiguous problems.
•Leverage and engage with UX to identify key product issues in market; solicit feedback on product roadmap
•Evangelize and promote our Product Development process; fail fast/learn early and delivering incremental value to customers.
•Willingness to do whatever it takes to deliver products that delight!
•5+ years Product Owner or Product Management experience.
•5+ years working with and delivering a responsive/adaptive site, mobile web, and mobile applications.
•5+ years working in B2C ecommerce environment.
•Passion for product: conceiving, designing, building, and shipping it. You should be a product geek.
•BS/BA required, ideally in technical or quantitative discipline.
•Understanding of user interface design and user testing best practices.
•Highly quantitative. Enjoy analyzing user data. Experience running A/B tests, setting metrics, and iterating based on data.
•Ability to communicate, develop relationships with others while influencing and removing blockers.