Senior Product Manager - Tax Pro Go

H&R Block   •  

Kansas City, MO

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 59 days ago

This job is no longer available.


H&R Block is looking for a talented Product Manager to join the Client Experience team. This person will be responsible for delivering an outstanding experience for consumers using online assisted tax prep products.

As a Product Manager on the Client Experience team, you will be accountable for:

  • Work with the Lead Product Manager to define the overall product vision and strategies for Tax Pro Go – an online assisted tax prep solution.
  • Ensure that product goals are accomplished and in line with business objectives.
  • Being the heart, mind and voice of the client.
  • Creating and ensuring delivery of consumer-facing product interaction and implementation requirements and user stories to meet specific consumer needs.
  • Meet with internal product sponsors, stakeholders, and cross-functional team members to receive feedback on current systems, processes, procedures and to identify and prioritize initiatives.
  • Manage goals, time frames, and funding limitations
  • Establish processes to monitor business performance vs targets and course correct, as needed


  • Relentless in the pursuit of creating an outstanding client experience that delights and amazes our customers.
  • Own overall responsibility for the success of assigned projects.
  • Understand business goals and client research and data to create hypotheses and define requirements for solving client pain points.
  • Take an iterative approach to creating a client experience that is focused on improving ease of use.
  • Collaborate effectively across the enterprise to create deliverables to meet product objectives and create alignment to provide a seamless user experience
  • Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
  • Review and analyze product metrics to inform strategic and tactical product decisions
  • Other duties as assigned.


  • Bachelor’s degree in related area, or the equivalent through a combination of education and work experience.
  • Five to seven years of experience in product management with web-based and/or mobile applications or equivalent. The ideal candidate willhave experience managing consumer-facing virtual products or products in the software industry.
  • Experience leading teams in a matrix management environment with demonstrated record of establishing priorities and deadlines
  • Passion for solving problems for customers and their tax preparation needs.
  • Ability to think creatively.
  • Very detail oriented.
  • Ability to quickly grasp new areas of business and new technologies
  • Ability to work effectively as part of a team.
  • Demonstrated decision-making, analytical and problem-solving abilities.
  • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.

Preferred Qualifications

  • Tax or financial background
  • Technical background or experience building products and features that rely on one or two-way data communication with 3rd party systems
  • Experience or understanding of financial technologies (fintech)
  • Experience with OCR and intelligent content extraction technologies