Job Description

We Make a Difference

As one of the top behavioral health EHR providers in the country, Qualifacts Systems, Inc. has been changing the health care industry since our founding in 2000. A 5-time honoree on the Inc. 5000 list, we have an entrepreneurial spirit born from our start-up roots, and an amazing team of down-to-earth people who are empowered to be successful in their jobs every day.

Collaboration with industry leaders and mentors is a routine part of what we do, with the focus of making a meaningful impact in people’s lives. Our people get the best from themselves and their peers in an open and supportive environment. Join us and Make a Difference!

Like other companies, we offer competitive salaries, comprehensive medical, dental, and vision plans, a robust PTO plan, 401(k) plan with matching, and other goodies that are essential for downtown Nashville, such as free parking and Starbucks coffee. Qualifacts has created an atmosphere where our people can focus on what’s important: empowering our behavioral healthcare partners to achieve better outcomes.

But don’t get the idea that we are all work and no fun. Our environment is casual because it’s important to us that everyone feel comfortable being themselves. We celebrate our successes and achievements, and host relaxing get-togethers and team building events. From lunch and learn sessions to on-site training to volunteer days, we provide opportunities to learn and to grow, and to Make a Difference in the community.

About the Position

As the RCM Senior Product Manager you are the consummate team player, adept at managing relationships, and collaborating and influencing across a variety of organizational functions. You will guide a product team that is charged with a product’s contribution to our business, building new products and increasing the profitability of existing products. In addition, you will help develop new ideas based on your contact with customers and prospects.

You should be prepared to make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity. You must possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. You must also enjoy spending time in the market to understand market problems and finding innovative solutions for the broader market.

Communications skills are key to success in this role. You will serve as the internal and external evangelist for RCM product offerings, occasionally working to support the sales channel and key customers. In short, you must be prepared to communicate with all areas of the company and outside of the company.

You are a strategist who will translate the company’s high-level vision and goals into actionable tasks. You will set product strategy, prioritize features, build consensus, and coordinate product schedules with your design and engineering teammates.

This new position will report to the Chief Product Officer.

Primary Responsibilities

Act as the “messenger of the market” from the outside-in to the rest of the organization.
Analyze various market segments and collaborate with leadership to choose the best ones to pursue.
Develop a three-year roadmap for our products to illustrate our vision and plan into the future.
Develop and maintain a business proposal that makes a compelling case for continued investment into your products.
Document the commercial definition of success for your products and initiatives
Collaborate with other stakeholders such as product marketing on the creation of positioning for your products.
Create high-level business requirements for current and future products based on the market’s problems.
Manage the entire RCM product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas.
Drive buy-build-partner analysis, and where necessary, review potential partner relationships for the product.
Know why we are winning and losing in the market, and drive changes to our product and processes to create improvement.
Keep a finger on the pulse of our competition and develop strategies and tactics to reduce the threat.

Qualifications

5+ years of marketing, development, sales, or product management experience.
Expertise in Revenue Cycle Management or Healthcare Billing
Tech savvy and passionate about building products.
Track record of using qualitative and quantitative data to prioritize and drive decision-making.
Proficient in productivity applications such as Microsoft Office, Project or Basecamp.
Comfortable using collaboration and CRM tools such as Slack, JIRA, Aha and/or Salesforce.
Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.
Experience with best practice agile scrum development and lean startup principles.
Curious and comfortable holding professional conversations with our target buyers and users.
Must be a strong writer and public speaker in front of large, senior groups.
Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
Subject matter expert/industry experience a strong plus.
Pragmatic Institute Certified.
This position requires travel to customer and potential sites and industry conferences up to 25 percent.

Preferred Qualifications

5+ years of strategic product management experience in the Behavioral Health Market or with EMR/EHR markets
MBA preferred.

Qualifacts provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We believe in providing employees with a work environment free of unlawful discrimination and harassment. In addition to federal law requirements, Qualifacts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Valid through: 2/9/2021