Senior Product Manager

NICE Systems   •  

Atlanta, GA

Industry: Technology

  •  

5 - 7 years

Posted 137 days ago

This job is no longer available.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work with partners, customers and Nexidia sales to understand business’ needs with regard to interaction analytics with the contact center;
  • Assist with the creation and maintenance of “Market Strategy Documents” for Nexidia’s solution set. Be a strong advocate for customer needs along with the rest of the organization;
  • Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release;
  • Assist with the development of the functional/technical design for the features and functions called for by the product requirements;
  • Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products;
  • Prioritize and update defects, improvements and enhancements;
  • Design / Storyboard and develop product demonstration scenarios within the application;
  • Participate in customer-facing sales meetings, events and user conferences as a product expert;
  • Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s);
  • Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services and support), customers, prospects, and partners.

EDUCATION AND EXPERIENCE

  • Minimum 5+ years experience with software product management or professional services;
  • Excellent written and oral communication skills;
  • Demonstrated experience as a persuasive and persistent advocate for customer needs;
  • Excellent cross-functional team leader with strong project management experience;
  • Demonstrated ability to take the initiative and work in a self-directed manner;
  • Ability to thrive in a changing environment;
  • Ability to communicate comfortably across all levels of corporate structure;
  • Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market;
  • Contact Center Business experience preferred;
  • Knowledge of telephony infrastructure a plus, but not required
  • Bachelors Degree (MBA preferred).

We offer a competitive salary, comprehensive benefits and an entrepreneurial, innovative, team-oriented environment.

NOTE: Local Residents Preferred.

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