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Senior Product Manager, Customer Experience at Noom in New York, NY



$80K — $150K *



Brand Marketing & Management


5 - 7 years

Job Description

Noom has developed a psychology- and technology-powered behavior change platform that delivers results to our users. Now, we are working on building the tools to better equip our teams on delivering those results for a rapidly growing user base. We need a strong Product owner to work closely with our Customer Experience team, empowering them to provide exceptional service at scale. What You'll Be Doing:

  • Work cross-functionally with product/engineering and our Customer Experience (CX) team to deliver an amazing, comprehensive, efficient customer experience to our users, using all channels available.
  • Deeply understand our CX team's existing processes and tools, their genesis and value, syncing regularly with the team to gather their pain points, identifying areas of improvement, and prioritizing solutions with the highest impact towards our company objectives.
  • Use data to inform and identify opportunities to streamline or automate using AI
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Valid through: 7/16/2020

About Noom

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* Ladders Estimates

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