Create and maintain a clear and focused product vision, communicating the vision clearly and frequently with the entire company.
Define and maintain a 6+ month product roadmap aimed at moving toward future business horizons
Prioritize initiatives on an ongoing basis in line with vision, business KPIs and customer value
Work collaboratively with customers and internal teams to understand product needs
Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements
Regularly engage with clients and prospects to understand their problems and the needs of the market
Enable the engineering team to execute on the roadmap
Generate and oversee the development of stories from product requirements
Work closely with engineering leadership to ensure customer needs and business objectives are well understood
Ensure your team has a healthy balance of innovation, reducing technical debt and providing maintenance and support
Communicate status clearly: progress, setbacks, and tradeoffs across management and stakeholders
Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
Team members across the organization consistently receive targeted updates with the appropriate context for their role
Own and measure customer engagement through product usage analysis
Leverage product analytics to identify opportunities for driving platform adoption and product development priority
Guide an A+ team
As a Senior Product Manager you will collaboratively work with Projects Managers and other Product Managers to accomplish company goals.
Communications: Mastery of communication at all levels: up, down and across the organization. Ability to articulate a high level vision for product as well as technical details.
Attention to detail: Ability to dig in and Identify and well as communicate details ensuring that important elements do not slip through the cracks or derail a project.
Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
Comfortable with ambiguity. Able to drop into situations and create order / navigate towards solutions.
Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
Outcomes oriented: Dedicated to results. Track record of improving performance
Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue and efficient line of inquiry to achieve that clarity.
Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam
5+ years in a highly collaborative senior product role
Extensive experience building complex SaaS products with an internal and external user base
Strong strategic and market thinking skills
Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
Full lifecycle product experience from ideation to release, change management, and maintenance / evolution.
Experience with oversight of cross cutting resources e.g. Project Managers, design, contractors, 3rd parties.
Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent