Senior Process Analyst

Explorer Insurance   •  

San Diego, CA

8 - 10 years

Posted 269 days ago

This job is no longer available.

As a Senior Process Analyst, here is what you will be doing:

  • Conducts the required fact gathering and intensive quantitative and qualitative data analysis to document, quantify, and specify process re-engineering efforts.
  • Conducts studies of operations, workflow processes and develop the most cost efficient or productive way for processes; focus on improving productivity or work methods reducing costs and improving risk management and control (Value Stream Mapping and BAPs).
  • Drives adoption of the required processes.
  • Responsible for directing and coordinating business change activities associated with process improvements and system changes to ensure smooth transactions for business unit managers.
  • Measures and tracks the results of the managed projects over time to document the contribution of the Customer Experience function.
  • Serves as a catalyst to identify and recommend improved performance through: capacity planning, resource allocation, work simplification, staff scheduling, service level management, revenue enhancement, organizational design, consolidation, performance measurement systems, training, strategic planning, productivity improvement, and expense control.
  • Provides training, guidance, mentorship, and leadership to ensure consistency of approach and quality control for all continuous improvement initiatives at ICW Group.
  • Develops and implements management planning and control systems to enhance managerial effectiveness by providing objective, qualitative and quantitative performance indices.


  • Bachelor’s degree in Business, Accounting or Engineering or related field; Master’s degree preferred.
  • Six Sigma Black Belt Certification
  • 7+ years’ of experience in managing and implementing process improvement efforts with proven successes creating financial models that support project selection
  • Demonstrated ability using JMP or Minitab, SAS, SPSS, or R as well as experience leading waterfall analysis projects and RTP calculations
  • Working knowledge of problem solving tools including Statistical Hypothesis testing, Optimization heuristics, DMAIC, Six Sigma, Simulation and Queueing Analysis.
  • Excellent presentation, oral, written and interpersonal communications skills to effectively interact and consult with internal and external business contacts
  • Ability to work with a high level of independence yet work cross-functionally with team members.
  • Experience in Statistics, Mathematics, Industrial Engineering, Operations Research, Management Science, Economics or related field.
  • Possess a passion around continuous improvement and the ability to make others successful.