Location(s): Franklin, TN

Job Schedule: Full-time - Hybrid - In office Monday-Thursday

Education Requirement: Bachelor's

Sponsorship: No

The purpose of The Senior Planner, Nissan Store & CX Analytics role is to transform customer experience and digital commerce data into clear, actionable insights that improve the Nissan Store journey and elevate the Voice of Customer across the organization. This role integrates data from multiple sources, develops analytics that help leaders and business partners understand customer behavior, identify friction points, and drives continuous improvement. This is accomplished through advanced use of tools such as Power BI, AI, intelligent dashboards, and the like. Key transformations in the areas of early awareness, faster actions, automation, and change management will be critical to achieving our CX mission. By combining technical BI expertise with strong business acumen, this role ensures that customer experience decisions are grounded in accurate data, meaningful trends, and timely, insight driven recommendations.

A Day in the Life:

• Translate complex data into clear, actionable insights through effective visual storytelling

• Build and maintain dashboards that track customer experience KPIs, including digital funnel performance, satisfaction metrics, and operational health of Nissan customer experiences.

• Integrate and model structured and unstructured data from Excel, Snowflake, and VoC platforms to create unified views of customer behavior, sentiment, and digital interactions across the ownership lifecycle.

• Analyze customer experience data to identify trends, friction points, and improvement opportunities, translating findings into clear, actionable insights for Product, CX, and Operations leaders.

• Partner with cross‑functional teams (Digital, CX/Journeys, Retail, Marketing, Aftersales) to gather requirements and convert business questions into analytical solutions, KPIs, and self‑service reporting tools.

• Develop automated reporting pipelines and data models that ensure consistent, reliable delivery of customer experience insights to stakeholders, enabling faster decision‑making and continuous improvement of customer programs.

• Interface with various departments for the planning, development, and implementation of Nissan Store and VOC initiatives. 

• Project management and performance tracking of milestones and deliverables.

• Project management and performance tracking of milestones and deliverables.

• Project management and performance tracking of milestones and deliverables.

• Acts as a business point of contact for Nissan Digital and 3rd party vendor project peers for escalation of issues and risks.

• Work with peers on development and delivery of work products such as presentations, communications, training, reports, status updates, and data analysis.

• Acts as a business point of contact for Nissan Digital and 3rd party vendor project peers for escalation of issues and risks.

• Work with leadership to develop short-term and long-term customer experience strategies.

• As necessary, perform other related duties of which the above are representative.

Who We're Looking for:

• 1-2+ years of experience developing analytics and dashboards using Power BI, including DAX, Power Query, Copilot, and data modeling.

• Proven ability to connect Power BI to multiple data sources, including Excel, Snowflake, SAP Business Objects, SQL databases, and cloud data platforms.

• Intermediate to advanced SQL skills, with experience building queries, views, and tables to support automated reporting.

• Strong analytical skills with the ability to interpret complex datasets, identify trends, and generate actionable insights.

• Experience developing KPI dashboards, performance scorecards, and self‑service analytics tools.

• Understanding of data integration, ETL/ELT concepts, and data quality validation.

• Experience with Python, customer experience analytics, or digital commerce data is a plus.

• Data acumen experience to interpret and translate data into meaningful business actions

• Direct to Customer (D2C) commerce experience in helping define product catalogs

• Customer data profiling experience working with Salesforce’s Data 360 (aka Data Cloud) preferred or similar.

• Excellent communication skills with the ability to translate data into clear, compelling stories for business stakeholders.

• Ability to manage multiple projects in a fast‑paced, cross‑functional environment.

• Customer data profiling experience working with Salesforce’s Data 360 (aka Data Cloud) preferred or similar.

• Demonstrated ability to work harmoniously with large cross-functional teams with strong leadership presence.

• Bachelor’s degree in Analytics, Information Systems, Computer Science, Business Technology, or related field.

• 6+ years of directly related professional level experience.

• Previous experience in customer experience, regional operations, digital strategy, product management, information technology or connected car desired.

• Strong analytical, workflow design and project coordination experience. Cross-functional experience strongly preferred. 

• In addition to what is listed in the Qualifications section above, thorough knowledge of Microsoft office products, advanced Excel and PowerPoint, and other PC applications, or mainframe applications to produce non-standard, creative products, and resolve complex problems in day-to-day situations.

Travel:
Day and overnight travel may be required up to 15%     

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: In addition to competitive pay and internal promotional opportunities, you will be eligible for a quarterly performance bonus and demo vehicle. Nissan also supports your well-being with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Franklin Tennessee United States of America