Senior Outsourced Travel Manager

Salary depends on experience
Posted on 02/22/18
Virtual / Travel
5 - 7 years experience
Leisure and Travel
Salary depends on experience
Posted on 02/22/18

Job Description

Senior Outsourced Travel Manager

*Candidates must be located on the West Coast/PT time zone. Can work virtual from home office

This position will provide insight and perform a variety of functions related to the client's regional or global travelportfolio.

Dependent on the scope of work defined in the client contract, this may involve developing and implementing corporate travel strategies, leading or supporting sourcing activities, and ensuring that the travel program is coordinated with the program objectives.

This position will have a thorough understanding of multiple segments of the corporate travel industry, and may conduct training or leadership activities as necessary.

Essential Duties and Responsibilities:

Manage & support client travel program

*Depending on unique client needs, responsibilities related to the client travel program may include or involve:
*Developing: identify regional or global program goals and outline strategies to achieve objectives
*Implementing: Create and carry out action plans to implement program objectives
*Measuring and reporting results: Monitor, track, and report on objectives and indicators
*Reviewing accounts: Plan and execute business reviews and act on short-falls
*Measuring customer satisfaction: Meet or exceed customer satisfaction levels and performance commitments as outlined in SOW (may include making recommendations on service level agreements (SLAs) and Key Performance Indicators (KPIs).

Optimize key targets and integrate travel services within program portfolio

*Depending on unique client needs, responsibilities may include or involve:
*Manage diverse travel categories such as internal policies, demand management programs, sourcing, and travel risk/crisis management
*Monitor category spend and evaluating options to reduce total cost
*Benchmark internal and external costs against industry and competitive standards
*Strive to manage supplier base, including setting and holding to SLA's, liaising with supplier contacts, and assessing supplier performance, consistency of service, quality, and
*Liaise with suppliers and/or assessing supplier performance, consistency of service, quality, and compliance
*Evaluate program and recommend consulting products and services to enhance program

Industry knowledge & expertise

*Depending on unique client needs, responsibilities may include or involve:
*Have extensive knowledge of multiple travel industry categories
*Stay informed on new travel related processes, enhancements, implementations, etc.
*Identify and supporting travel technology products, developing market intelligence, and benchmarking platforms (as needed)
*Seek out internal and external information to ensure clear understanding of client dynamics and Advito solutions

Relationship management

*Dependent on unique client needs, responsibilities may also include or involve:
*Serve as liaison among client, travelers, and suppliers by listening, problem solving, and communicating both verbally and written
*Establish and maintain relationships with key stakeholders across various levels of organization
*Develop and maintain strategic relationships with suppliers and TMCs
*Build internal networks among departments, local leaders and key support team members
*Participate in client networking events

Communication

*Depending on unique client needs, responsibilities may include or involve
*Organize, prepare, and participate in client events and training seminars
*Communicate travel initiatives, travel category results, updates to program or industry to internal team
*Serve as point of contact for travelers to resolve issues and inquiries
*Develop traveler education content and information to communicate throughout organization

Qualifications

Essential:

*5+ years travel industry experience in account management, travel program management - air, hotel, car, card, operations support.
*Thorough knowledge of multiple segments of the corporate travel industry
*Experience negotiating air/hotel/car contracts
*Ability to travel as needed

NOAM-15081

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