The Wirecutter is seeking a New York City based Senior Operations Manager to support the company’s growth and staff needs to work efficiently and successfully. As Senior Ops Manager you’ll manage a small team and be the main level of company support and policy setter for all staff- remote and in office, manage our New York City and Los Angeles facilities and be a key partner to the Managing Editor assisting in editorial operations. This is a new position that reports to the Director of Business Operations.
Who are we looking for?
We’re looking for an organized problem solver, with good decision making skills, who knows how to get things done correctly in a dynamic working environment and wants to be a leader. You should have a background supporting a medium sized staff (~200) that’s both remote and in an office; and have the ability to operate successfully within a startup culture which encourages a proactive and empowered mentality without hand holding.
You should have experience in running (with a support staff) an office, photo studio, creative space, event space or similar that relies on a maintained schedule and policies for operating effectively as well as managing office/studio assistants.
Ideally you have experience owning company wide policies; as well as excel at driving both small tasks with little support and bigger projects with longer project timelines and many shareholders.
Above all else you should love helping people and thrive at solving problems logically both on your own and through delegation. You should operate with ownership but know when to ask for help and be skilled at prioritization and project management.
Why should you apply?
As Senior Operations Manager for the Wirecutter you’ll get to join an ops team that’s empowered to run unique and fun offices that consist of digital working environments, product test centers and photo studios. As the main point of contact for all staff support and policy direction you’ll serve a vital function in assisting a world class editorial, digital and business team which are all working to grow Wirecutter into a substantial part of The New York Times Company future. You’ll get to operate with the excitement and ownership of working for a startup but with accessible resources and support of The New York Times Company.
Manage operations/office assistants in both New York City and Los Angeles to run our offices and test centers as well as own the day to day operations, policies and events in both facilities.
Create, manage and evolve company policies.
Assist in managing all staff related digital services, software subscriptions and own our company information portal.
Assist in employee onboarding and offboarding.
Assist editorial staff, specifically managing edit, with the following: purchasing and/or delivering test products to our offices and remote staff on daily basis, own inventory management of our test products stored in our facilities as well as assist in photo shoots, product testing and events held in and out outside New York City.
Plan and execute both small and large events in our offices and around the country.
Available normal business hours to support staff centralized in New York City and around the country with any problems they may have, likely directing them to the right support department or working proactively to provide an immediate solution.
5+ years working in an operations related position or field.
Must be in New York City and able to commute daily to an office.
Experience as a manager, using goal setting and mentorship to grow junior staffers.
Experience managing an office, photo studio, creative space or similar.
Experience working in a remote or hybrid organization preferred, editorial a plus.
Experience defining company wide policies and procedural documents.
Experience managing projects to completion both big and small using project management skills.
Highly organized with the ability to problem solve, prioritize and delegate.
Exemplary interpersonal skills and self awareness
General technical and digital knowledge required, more experience is a plus.