Senior Operations Manager

15+ years experience  • 

Salary depends on experience
Posted on 05/22/18
San Francisco, CA
15+ years experience
Salary depends on experience
Posted on 05/22/18

Senior Operations Manager - What this job involves

The Senior Operations Manager manages and directs the facility operations and maintenance team at a large R&D campus.  The Operations Manager will manage the team that performs preventive and predictive maintenance, repairs, minor construction projects, and operations/maintenance of mission critical facilities. This position will report to the Account Manager, and interface with the Client and tenant organization.  This position is recognized as a Key Personnel position at the installation, and will lead a team of highly skilled trades who are responsible for a diverse set of facilities to include a 24/7 operations center, Class A office space, warehouse space manufacturing/assembly space.

Responsible for providing work order management support leadership, program administration and reporting, and other activities as assigned

  • Leads the team that provides preventive maintenance, repairs, and predictive maintenance.  This includes planning and scheduling of work
  • Completes service work orders/projects
  • Manages CMMS and work order management process. 
  • Manages complex client projects from beginning to successful completion
  • Completes special projects as needed
  • Manages that team that communicates with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and any required 3rd-party systems
  • Ensures proper review and prioritization of open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up
  • Work with internal groups (Sourcing, Operation, Category Management, Billing/Payments) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
  • Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects
  • Provide requiredreporting, data, and dispatch updates for assigned units of business
  • Conduct team meetings to provide updates, check-ups, and basic information sharing
  • Analyze data to develop recommendations for continuous improvement of the platform
  • Provide coverage in afterhours call rotation for dispatching and following up on afterhours emergencies
  • Perform other duties, activities, or projects as assigned

Sound like you? To apply you need to have:

  • Minimum 15 years’ experience in facility management and operations
  • Bachelor Degree required w/ Engineering or equivalent.
  • Experience with CMMS tools required.  Experience with Maximo CMMSpreferred
  • Knowledge of customer service principles and practices
  • Proficiency with MS Office (Outlook, Excel, Word) and other systems
  • Demonstrates professional verbal and written communication skills
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