Senior Operations Manager

GEODIS   •  

Monroe Township, NJ

5 - 7 years

Posted 185 days ago

The Senior Operations Manager is responsible for directing overall warehouse activities and is responsible for a safe, profitable operation. 

Primary Duties:

  • Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
  • Ensures the physical condition of warehouse and equipment are properly maintained
  • Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
  • Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
  • Ensures a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
  • Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, security and housekeeping
  • Ensures the profitability of the warehouse
  • Ensures adequate staffing, training, coaching and counseling for employees
  • Reports employees' hours worked to Payroll on a weekly basis
  • Ensures ISO compliance, where applicable
  • Manages subordinates, such as Supervisors, Lead Operators, Operations Coordinators and CSRs by: interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining
  • Directs, coordinates, and evaluates assigned unit(s) by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Addresses complaints and resolves problems
  • Other duties as required and assigned by supervisor

Requirements:Education and Experience:

  • Bachelor’s degree from a 4 year college or university
  • Minimum 6 to 8 years related experience and/or training; or an equivalent combination of education and training
  • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint

22849