Senior Operation Managers shape the Fanatics customer experience through program and employee development, feedback, recognition, and training. This is a leader that drives customer service skill development, productivity metrics, and employee engagement. This leader must develop strong working relationship with fulfillment and manufacturing partners in all locations.
This leader must be able to implement and drive strategic plans to increase productivity, quality opportunities, cost savings opportunities, and service levels based on contractual and/or internal guidelines, working in conjunction with vendors, internal operations partners, finance, and training.
The Game Plan
· Inspire a team of 3-10 supervisors and 50-350 athletes (customer service representatives) to perform at a high level through effective communication, mentorship and feedback
· Model a culture of ownership in every customer and employee interaction
Valid through: 2020-2-21