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Senior Operations Manager in Las Vegas, NV

Fanatics

Las Vegas, NV 89101
7w ago
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specialty:

Operations Management

experience:

Less than 5 years

Job Description

Role Objective

Senior Operation Managers shape the Fanatics customer experience through program and employee development, feedback, recognition, and training. This is a leader that drives customer service skill development, productivity metrics, and employee engagement. This leader must develop strong working relationship with fulfillment and manufacturing partners in all locations.

This leader must be able to implement and drive strategic plans to increase productivity, quality opportunities, cost savings opportunities, and service levels based on contractual and/or internal guidelines, working in conjunction with vendors, internal operations partners, finance, and training.

The Game Plan

· Inspire a team of 3-10 supervisors and 50-350 athletes (customer service representatives) to perform at a high level through effective communication, mentorship and feedback

· Model a culture of ownership in every customer and employee interaction

· M

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Valid through: 2020-2-21

About Fanatics

Fanatics is an online retailer of licensed sports apparel and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. Fanatics offers product via its Fanatics and FansEdge brands, as well as sports collectibles and memorabilia through Fanatics Authentic and SportsMemorabilia.com. Fanatics, Inc. also currently powers the e-commerce sites of all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, PGA, UFC), major media brands (NBC Sports, CBS Sports, FOX Sports) and over 150 collegiate and professional team properties. Fanatics has relationships with over 1080 vendors, including companies such as Nike, Reebok, adidas, '47 Brand, Majestic, New Era, Mitchell & Ness, Under Armour, Rock 'Em Apparel and over 1000 others. Fanatics, Inc. also owns Fanatics Apparel, which produces licensed sports apparel exclusively for the Fanatics umbrella of sites. Additional offices are located in Fort Lauderdale, Florida; Deerfield, Illinois; Conshohocken, Pennsylvania; Boulder, Colorado, San Francisco, California, and soon San Mateo, CA. Formed in 1995, Fanatics, Inc. was originally started when brothers Alan and Mitch Trager opened Fanatics, a brick-and-mortar storefront in a Jacksonville mall focusing on Jacksonville Jaguars apparel.
Total Jobs:
49
Total Experts:
5
Average Pay:
$141,187
Total value of jobs:
$11,295,000
% Masters:
26%

Fanatics Photos

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* Ladders Estimates